Ninve Santiago Perez
Escondido,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Access Management Representative
Tri-City Medical Center
Oceanside , CA
2023.04 - Current
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Processed patient admissions and registrations by completing face-to-face interviews to obtain demographic, insurance and medical information according to established procedures
- Verified insurance coverage for services provided by the facility and collected co-pays and other payments from patients at time of service.
- Screened and initiated application processes to add patients to assistance programs under Hospital Presumptive Eligibility, at bedside and followed through until completion.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Managed incoming faxes related to patient registration processes.
- Obtained and explained necessary and various admission forms and policies, acquiring signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
County Intake Coordinator
VeniExpress Inc.
Escondido , CA
2021.02 - 2023.03
- Maintain patient records with strong attention to detail and adherence to HIPAA Privacy Practices
- Maintains a high level of customer service with patients
- Enter, verify and update patient demographic and insurance information; Interviews patient or representative and enters complete information into the computer
- Able to explain payment policy/billing procedures and patient financial responsibility and demonstrates knowledge of contracted insurance plans
- Coordinate and assign patients to phlebotomists in accordance with the designated service area
- Accurately compile and create lab requisitions based on ordering provider's specification and instruction
Operations Supervisor / Full Time Selling Associate
Victoria's Secret
Escondido , CA
2015.11 - 2021.02
- Leads execution of all store projects and compliance; including physical inventory, markdowns, re-tickets, and other non-selling related tasks
- Functioned as the Customer Sales Lead, demonstrating the ability to coach associates and concurrently leading the customer experience through demonstration and selling
- Personally demonstrated and provided coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty
- Operated a cash register for cash, check and credit card transactions with 100% accuracy and Built loyalty with credit/reward card offerings and applications
- Priced merchandise, stocked shelves and took inventory of supplies according to store merchandising layouts.
Education
High School Diploma -
Escondido High School
Escondido, CA06.2015
Some College (No Degree) - Pre-Nursing
Miracosta College
Oceanside, CASkills
- HIPAA/PHI Compliance
- Medical Terminology
- EMR Updating
- HPE Certified
- Insurance Verification
- Eligibility Determination
- Registration and Admissions
- Multitasking and Organization
- Phone and Email Etiquette
- Money Handling/Payment Processing
- ICD 10 Diagnosis Codes
- Spanish Fluency
References
- Lisa Atiga, ED Registration Supervisor // ph: 760-940-3513 email: eratiga@tcmc.com
- Jahnine Lopez, Main Admitting Supervisor // ph: 760-960-0173 email: jelopez@tcmc.com
- Laura DeCasas, Main Admitting Lead // ph: 760-626-5633 email: lidecasas@tcmc.com
Timeline
Access Management Representative
Tri-City Medical Center
2023.04 - Current
County Intake Coordinator
VeniExpress Inc.
2021.02 - 2023.03
Operations Supervisor / Full Time Selling Associate
Victoria's Secret
2015.11 - 2021.02
High School Diploma -
Escondido High School
Some College (No Degree) - Pre-Nursing
Miracosta College
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