Laura Stefano
Escondido
Summary
Strong background in team leadership and client satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication.
Overview
12
12
years of professional experience
Work History
Lead Trimmer
Scenthound
04.2025 - Current
- Resolved customer inquiries efficiently, ensuring timely and accurate responses.
- Delivered high-quality grooming services, ensuring client satisfaction and pet comfort.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
Professional Pet Stylist/Customer Care Team Lead
Petsmart
08.2013 - 08.2020
- Provided full-service grooming for dogs and cats, including bathing, hair and nail trimming, ear cleaning, and teeth brushing with custom-tailored services based on breed, coat type, and specific client requests.
- Trained and mentored junior groomers.
- Coordinated appointment schedules for multiple departments, optimizing resource allocation and client engagement.
- Managed communication with clients, ensuring timely updates and confirmations to enhance overall satisfaction.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
Education
Apprenticeship - Comprehensive 200-Groom
Petsmart Grooming Academy
Edmonton, AB08.2013
Skills
- Scheduling
- Environment Management
- Customer Relationship Building
- Excellent Communication
- Adaptability & Patience
- Customer Service
- Payment processing
- Client relations
- Professional telephone demeanor
Timeline
Lead Trimmer
Scenthound
04.2025 - Current
Professional Pet Stylist/Customer Care Team Lead
Petsmart
08.2013 - 08.2020
Apprenticeship - Comprehensive 200-Groom
Petsmart Grooming Academy
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