Niobe Vega
Boca Raton,United States
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Receptionist
CVCA Cardiac Care For Pets
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Receptionist
Paws2Help
01.2020 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
Bachelor of Science - Pre-Veterinary Medicine
Palm Beach State College
Lake Worth, FL04.2027
High School Diploma -
Alexander W Dreyfoos Junior School Of The Arts
West Palm Beach, FL04.2023
Skills
- Scheduling
- Technical Support
- Bookkeeping
- File Management
- Administrative Support
- Project Coordination
- Data Entry
- Clerical Support
- Travel Coordination
- Project Management
- Strategic Planning
- Telephone skills
Certification
- VMX Medical Conference 50+ CE Credits Training - 5 days
Timeline
Receptionist
CVCA Cardiac Care For Pets
08.2023 - Current
Receptionist
Paws2Help
01.2020 - 08.2023
Bachelor of Science - Pre-Veterinary Medicine
Palm Beach State College
High School Diploma -
Alexander W Dreyfoos Junior School Of The Arts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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