Niome Ramsammy
Ocala,FL
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
7
7
years of professional experience
Work History
Customer Service
Asafone Contact Centers
08.2019 - 08.2021
- Interacting with customers in professional and courteous manner at all times.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Record electronic customer transactions accurately and with every contact.
- Performing other duties as assigned.
- Maintained knowledge base on evolving product offerings, and improved customer retention by proactively recommending new products to existing customers.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Contact health insurance about members over the counter benefits.
- Logged work orders and change orders into CRM database to track job status.
- Managed over 80 calls per day as tier 2 agent.
Fine Jewelry Specialist
JCPenny
10.2018 - 07.2019
- Meet/excel personal weekly, monthly and annually sales goals.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Signing up customers for credit cards, and placed online order.
- Conduct weekly floor audits to ensure all jewelry tiers and all other product fixtures were in line with company policy
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished merchandise from inventory during downtime when stock became low.
- Managed over 50 customers per day.
Clerical Office
Macys Logistics & Operations
09.2016 - 09.2018
- Skilled with computers, photocopiers, scanners and voice mail systems.
- Effectively handled office communications while adhering to confidentiality guidelines.
- Confirm truck appointments.
- Learning Strategies.
- Resolve dock and purchase order issues.
- Update Macy's and Bloomingdale's website (buyer inquiry forms).
- Cross train in other departments.
- Answering and directing calls
- Taking detail messages/customer services.
- File important and confidential documents in a timely manner.
- Performing clerical works such as typing documents, printing copies, faxing, etc.
- Collaborated with various departments to complete assigned tasks.
Outbound Associates
Macys Logistics And Operations
09.2014 - 09.2016
- Check for hazardous materials in beauty products before processing orders.
- Gift wrap orders for customers.
- Sorting and picking items on floor for customer orders.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Checked and rechecked orders before packaging and shipping items.
- Sorted and delivered materials to different work areas and staff.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY01.2011
Skills
- Call Volume and Quality Metrics
- Greeting Visitors
- Invoice Verification
- Shipment Processing
- Customer Service
- Selling Skills
- Product and Service Knowledge
- Communications Support
- Office Supplies and Inventory
- Administrative and Office Support
- Understanding Customer Needs
- Billing Adjustments and Refunds
Timeline
Customer Service
Asafone Contact Centers
08.2019 - 08.2021
Fine Jewelry Specialist
JCPenny
10.2018 - 07.2019
Clerical Office
Macys Logistics & Operations
09.2016 - 09.2018
Outbound Associates
Macys Logistics And Operations
09.2014 - 09.2016
High School Diploma -
Hillcrest High School
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