Niomi Ontiveros
San Antonio,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Manager
The Ups Store
11.2022 - Current
- Operated cash registers and POS systems to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Assisted with training and mentoring new team members
- Demonstrated product features and capabilities to potential buyers
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Shift Leader
Clothes Mentor
11.2021 - 11.2022
- Met merchandising standards by keeping the store stocked and products faced and cleaned
- Trained new employees and delegated daily tasks and responsibilities.
- Handled customer complaints and inquiries in a courteous and efficient manner
- Engaged with guests to understand and anticipate customer service needs.
- Followed checklist to complete retail store opening and closing activities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Thomas Jefferson High School
San Antonio College
Skills
- Sales Training
- Social Perceptiveness
- Problem Solving
- Organization
- Teamwork and collaboration
- POS System operations
- Cleaning Techniques
- Returns and Refunds
- Money Handling
- Patience
- Excellent people skills
- Listening Skills
- Strategic Planning
- Store Opening and Closing Responsibilities
Timeline
Manager
The Ups Store
11.2022 - Current
Shift Leader
Clothes Mentor
11.2021 - 11.2022
Thomas Jefferson High School
San Antonio College
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