Niomi Rojas

• Boosted brand awareness by developing and implementing comprehensive digital marketing campaigns.
• Analyzed campaign performance using Google Analytics, identifying areas of opportunity for growth and improvement.
• Conducted market research to identify trends, competitor strategies, customer needs, and potential opportunities for growth in the digital landscape.
• Managed social media platforms for optimal engagement, sharing relevant content that resonated with the target audience.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
• Pioneered customer feedback system, utilizing insights to refine products and services continually.

• Reviewed billing problems, researched issues, and resolved concerns.
• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Trained and mentored staff on procedures, compliance requirements, and collections techniques.
• Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
• Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
• Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
• Conducted performance reviews and implemented improvement plans.
• Worked with customers to develop payment plans and bring accounts current.
• Performed testing for billing modules, enhancing new functionality and process improvements.
• Created transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
• Increased efficiency in billing processes by implementing new software and automating routine tasks.
• Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
• Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
• Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
• Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
• Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring department remained compliant at all times.
• Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
• Led training sessions for new billing software, increasing department efficiency and ensuring seamless transition for all team members.
• Coordinated with sales and service departments to ensure accurate billing information, fostering team-oriented approach to customer account management.
• Conducted regular analysis of billing department performance, identifying trends and areas for improvement to inform strategic planning.
• Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
• Developed comprehensive billing guidelines, standardizing procedures across department and reducing variability in outcomes.
• Facilitated cross-training programs within billing department, enhancing team versatility and coverage during peak periods.
• Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
• Negotiated with software vendors to secure cost-effective solutions for billing system enhancements, improving functionality while controlling expenses.
• Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
• Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.

• Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Directed hiring and onboarding programs for new employees.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
• Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
• Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
• Bolstered company culture with the introduction of employee engagement events and activities.
• Managed benefits administration, ensuring accurate and timely delivery of services to employees.
• Reduced turnover rates by developing comprehensive onboarding and training programs.
• Educated employees on company policy and kept employee handbook current.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Facilitated leadership training programs to strengthen management skills across the organization.
• Negotiated favorable contracts with benefit providers, reducing overall costs to the organization.
• Streamlined recruitment processes for increased efficiency and reduced time to hire.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Created and delivered HR training sessions to staff, managers and executives.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Led change management initiatives during organizational restructuring or merger situations.
• Increased workplace safety through the development of thorough policies and procedures.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Conducted performance reviews and provided feedback to managers on employee performance.

Maintained up-to-date knowledge of industry regulations, ensuring ongoing adherence to best practices in provider credentialing.

• Reduced processing times for credential applications by optimizing workflow efficiency and staff allocation.

Developed comprehensive training materials for new hires, promoting consistency in credentialing processes across organization.

• Established strong relationships with external agencies, streamlining communication regarding provider credentials and facility statuses.
• Implemented secure document storage system that improved confidentiality while ensuring easy access during audits.
• Facilitated smooth communication between departments, fostering collaboration in support of credential management objectives.
• Conducted periodic risk assessments to identify potential vulnerabilities in credentialing workflows and implemented corrective measures as needed.
• Managed onboarding process for new providers, ensuring timely completion of all required documentation.
• Developed performance metrics to monitor staff productivity, leading to increased efficiency throughout department.
• Collaborated with department leaders to develop policies and procedures for maintaining accurate provider records.
• Expedited resolution of credentialing issues by liaising effectively with providers and external organizations.
• Led team meetings to discuss progress toward goals, troubleshoot issues, and share best practices among colleagues.
• Demonstrated excellent problem-solving skills in identifying and resolving discrepancies in provider documentation, ensuring compliance with regulatory requirements.
• Streamlined credentialing processes by implementing efficient tracking systems and reducing paperwork.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.

• Managed large-scale projects, ensuring timely completion within budget constraints.
• Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across organization.
• Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing strong local presence.
• Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
• Fostered culture of continuous improvement within organization by implementing best practices in operations management and providing ongoing training for staff members.
• Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
• Identified opportunities for automation, leading to significant reduction in manual labor costs and increased efficiency.
• Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
• Mentored team members on best practices in operations management, fostering culture of continuous learning and growth within organization.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.

• Measured student performance using objective evaluation criteria aligned with national guidelines for effective BLS administration and testing.
• Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
• Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
• Enhanced student retention of BLS knowledge through scenario-based training exercises and demonstrations.