Niomie Hunt
Indianapolis,IN
Summary
Innovative, determined, and passionate application analyst with 5+ years of experience in analytics, application development, project management, service delivery, and IT Consulting. A dedicated Business Analyst with a proven track record in building bridges between customers’ needs and software solutions. Contribute to overall concept strategies by incorporating business requirements, vision, and a long-term roadmap in a technology-driven environment. Thrives in customer interaction while developing solid relationships to move projects forward. Passionate about taking on new challenges in aligning through building innovative solutions from the start to spearhead goals, methodologies, and business continuity.
Experienced with creating detailed technical documentation that enhances user understanding and operational efficiency. Utilizes clear and concise language to communicate complex information effectively. Strong understanding of technical writing principles and best practices.
Professional communicator with solid experience in creating clear, concise, and user-friendly documentation. Skilled in technical writing, content creation, and information architecture, bringing strong focus on collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Expertise in simplifying complex information, ensuring accuracy, and meeting deadlines consistently.
Overview
8
8
years of professional experience
Work History
IT Systems Analyst
Doxa Insurance
01.2024 - Current
- Analyzed system requirements and translated user needs into technical specifications.
- Led initiatives to integrate user feedback into documentation, enhancing clarity and usability for end-users.
- Developed and maintained documentation for system processes and user guides.
- Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
- Integrated screenshots and diagrams into help articles, making complex processes easier to understand.
- Developed comprehensive FAQs for online support portal, significantly reducing customer support calls.
IT Business Solutions Analyst
Brotherhood Mutual Insurance Company
01.2022 - Current
- Architect and lead the effort to build the company’s new databases, policy management systems, network architecture and data sources by facilitating the conversion of Document XML payloads produced for the middleware system and EDI; this involves business analysis, understanding and implementation of platform-specific low-code, API requirements, dataweave logic and product solutions, and others.
- Implemented content management systems to enhance accessibility of documentation resources.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
IT Solutions Analyst
Lincoln Financial Group
11.2020 - 11.2021
- Implemented tailor-made low-code software solutions to craft automations perfectly aligned with the unique requirements of the business.
- Observed in-progress operations to identify important steps for technical instructions.
- Optimized the incident, problem, knowledge, change and release management of all applications by determining detailed root cause analysis for all issues and updating knowledge bases to improve Lincoln Financial Group’s products and services.
Customer Service Specialist
Lincoln Financial Group
11.2017 - 11.2020
- Assumed additional case roles with undefined responsibilities beyond general tasks; expedited operational procedures by clearly identifying and communicating critical objectives, team collaboration techniques, technical documentation, training and onboarding procedures, and participating in research and development.
- Increased client support by identifying potential systematic problems that impede client satisfaction, such as validation and systemic errors of multi-phase, multi-dimensional, and multi-resource projects.
- Wrote the current SOP for Lincoln Financial's web support team.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Reviewed and edited technical documents for clarity, grammar, and accuracy before publication.
- Collaborated with software developers to gain deep understanding of product features for accurate documentation.
- Simplified complex technical information into engaging content for non-technical audiences.
Education
ASPPA Certification -
American Society of Pension Professionals & Actuaries
01.2017
Bachelor of Arts - Business and Communication, Minor in Languages
University of Central Florida
01.2015
Associates in General Studies - undefined
Daytona State College
01.2013
Skills
- SharePoint
- Jira
- Business Process
- MS Office Suite
- Interpersonal Skills
- Relationship Management
- Effective writing
- Editing and proofreading
- Document formatting
- Instruction writing
- Collaborative writing
- Process documentation
- Information design
- Product specification
- Editing
- Product features highlights
- Documentation management
- Visual communication
- Template design
Timeline
IT Systems Analyst
Doxa Insurance
01.2024 - Current
IT Business Solutions Analyst
Brotherhood Mutual Insurance Company
01.2022 - Current
IT Solutions Analyst
Lincoln Financial Group
11.2020 - 11.2021
Customer Service Specialist
Lincoln Financial Group
11.2017 - 11.2020
Bachelor of Arts - Business and Communication, Minor in Languages
University of Central Florida
Associates in General Studies - undefined
Daytona State College
ASPPA Certification -
American Society of Pension Professionals & Actuaries