Summary
Overview
Work History
Education
Skills
References
Timeline
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Nioshi Smith

Summary

Organized and dedicated Administrative Officer providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Administrative Officer

Tailing Bones Guesthouse
07.2018 - 10.2023
  • Answered calls, booked guests into the system, set up tours and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted clients with daily living needs to maintain general wellness.

Banquet Lead Server/Waitress

Abaco Beach Resort & Marina
04.2014 - 06.2018
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Restaurant Bar Manager

The Landing Strip Bar & Lounge
08.2010 - 06.2014
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Decreased labor costs [Number]% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.

Kids Club Caretaker

The Veranda Hotel
03.2009 - 01.2010
  • Responsible for going to rooms and babysitting kids upon parents request.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Waitress

Pisces Restaurant
09.2008 - 02.2009
  • Responsible for serving guests.
  • Greeted new customers, discussed specials, and took drink orders.

Shampoo Girl/Helper

Visions For 'U' Beauty Salon
12.2007 - 09.2008
  • Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
  • Offered customers relaxing head massages during shampoo treatment.
  • Maintained professional and friendly demeanor to greet clients for customer satisfaction.
  • Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.

Education

High school Diploma - Business Studies

St. Georges High School
The Bahamas
06.2007

Skills

  • Personnel Management
  • Organizational Skills
  • Documentation and Control
  • Event Coordination
  • Customer Service
  • Event Planning
  • Team Leadership

References

Available upon request

Timeline

Administrative Officer

Tailing Bones Guesthouse
07.2018 - 10.2023

Banquet Lead Server/Waitress

Abaco Beach Resort & Marina
04.2014 - 06.2018

Restaurant Bar Manager

The Landing Strip Bar & Lounge
08.2010 - 06.2014

Kids Club Caretaker

The Veranda Hotel
03.2009 - 01.2010

Waitress

Pisces Restaurant
09.2008 - 02.2009

Shampoo Girl/Helper

Visions For 'U' Beauty Salon
12.2007 - 09.2008

High school Diploma - Business Studies

St. Georges High School

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Nioshi Smith