Niovis Fulgencio Reyes
The Bronx
Summary
Dynamic and empathetic professional with a proven track record at Real Hardware Store Corp, excelling in customer service and cash management. Leveraged patience and also attention to detail to enhance customer satisfaction and streamline transactions, mentoring staff to improve performance. Achieved positive feedback through the exceptional customer service and profesional reliability, furthermore provide the best retail information contributing significantly to workplace efficiency and customer loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
Real Hardware Store Corp
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Home Care Aide
Concept Independence Corporation
03.2023 - Current
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted disabled clients to support independence and well-being.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
- Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Increased family satisfaction by maintaining open communication about patient progress and needs.
- Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
- Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
- Coordinated with medical professionals during home visits ensuring seamless continuation of prescribed care plans.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
Bachelor Of Administration - Civil Engineering
University Autonoma
Santo Domingo 11.2002
Associate Of General Studies - Civil Engineering
Politecnico Victor Estrella Liz
Santo Domingo11.2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Payment processing
- Product restocking
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- Payment collection
- Staff training
- Refund handling
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Daily reporting
- Drawer balancing
- Returns processing
Certification
HHA Health Home Aide
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Home Care Aide
Concept Independence Corporation
03.2023 - Current
Cashier
Real Hardware Store Corp
Bachelor Of Administration - Civil Engineering
University Autonoma
Associate Of General Studies - Civil Engineering
Politecnico Victor Estrella Liz
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