Summary
Overview
Work History
Education
Timeline
Generic

Nipa Kundu

Woodside,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Caregiver

Your dream home care
Jackson Height , NY
08.2023 - Current
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Accompanied clients to social events such as movies or plays.
  • Provided emotional support to clients during difficult times.
  • Coordinated transportation services for clients when necessary.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted with meal planning to meet nutritional plans.
  • Supported bathing, dressing and personal care needs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Recorded client status progress and challenges in logbooks and reports.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Drove clients to doctors' appointments and social outings.
  • Maintained detailed records of services performed on clients.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Sandwich Artist

M& U USA INC
Woodside, New York
11.2019 - 03.2023
  • Upsold additional items to increase store profits.
  • Monitored temperature of freezers and coolers throughout shift.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Greeted customers and provided product knowledge.
  • Assisted team members during peak hours when necessary.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Answered guest questions, delivering most accurate and updated information available.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Education

Masters Degree - Business Administration

National University
Bangladesh
08-2014

BBA - Management

National University
Bangladesh
06-2010

High School Diploma -

Board of Intermediate And Secondary Education
Bangladesh
06-2006

Timeline

Caregiver

Your dream home care
08.2023 - Current

Sandwich Artist

M& U USA INC
11.2019 - 03.2023

Masters Degree - Business Administration

National University

BBA - Management

National University

High School Diploma -

Board of Intermediate And Secondary Education

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Nipa Kundu