Nipalkumar Patel
Bensalem,PA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
Work History
Store Manager
7-Eleven, Inc.
11.2014 - Current
- Direct all storewide activities related to sales, customer service, merchandising, store maintenance, expense management, support functions and shortage prevention.
- Develop and lead a highly functioning leadership team in delivering all company initiatives; clearly communicating objectives and priorities to team.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Cashier
7 Eleven
06.2014 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts - Electrical Engineering
Sardar Patel ITI College
Gujarat India06.1993
Skills
- Order management
- Team leadership and coaching
- Customer Service
- Work Planning and Prioritization
- Employee Training
- Store operations
- Vendor Management
- Relationship building and management
- Maximizing Profitability
- Operations
- Strategic thinker
- Merchandising
Timeline
Store Manager
7-Eleven, Inc.
11.2014 - Current
Cashier
7 Eleven
06.2014 - 11.2014
Associate of Arts - Electrical Engineering
Sardar Patel ITI College
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