Summary
Overview
Work History
Education
Skills
Timeline
Generic
NI PUTU DESY  TRISNAWATI

NI PUTU DESY TRISNAWATI

DENPASAR,BALI

Summary

Dynamic waitress with expertise in customer service and menu knowledge. Proven ability to manage guest feedback and ensure timely food service, enhancing overall dining experiences. Detail-oriented professional with over 10 years in the food and beverage industry. Skilled in communication and problem-solving, ensuring guest satisfaction and adhering to service standards while training new staff. Experienced waitress known for strong multitasking and team collaboration skills. Adept at managing dining areas, optimizing sales through upselling techniques, and maintaining high sanitation standards. professional offering many years serving patrons by providing professional service. Known for promptly greeting customers, accurately fulfilling requests and proactively addressing customer needs. Clearly communicated with various restaurant staff to offer smooth service, assist customers, and prepare for large parties. professional with experience serving customers in restaurant. Expert at describing menu options, taking orders, and delivering food. Friendly and accommodating to meet guests' special needs and requests for stellar service. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

13
13
years of professional experience

Work History

Waitress

BALKAN BBQ
SEMINYAK, BALI
01.2022 - 03.2024
  • Managed reservations and organized seating arrangements for optimal guest experience.
  • Implemented daily specials and communicated changes to the team effectively.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Participated in hiring process by interviewing potential candidates for open positions.
  • Managed payroll functions including timekeeping records for wait staff employees.

Asst waitress /Waitress

Celebrity Cruises
Miami, Florida
03.2014 - 01.2018
  • Guest service in all venues, including MDR BLU specialty restaurants: greet the guests, present the menus, take the food and beverage orders, and provide chef recommendations from the menu.
  • Relay the orders in the galley and bar, ensuring timely and accurate delivery of food and beverages to the guests.
  • Assisted waitstaff in delivering food and beverages to guests, following SOE and Forbes standards.
  • Maintained cleanliness and organization of dining areas throughout service shifts.
  • Provided menu information and answered guest inquiries with professionalism, special, and dietary needs.
  • Supported the setup and breakdown of dining events for breakfast, lunch, and dinner in multiple venues.
  • Collaborated with kitchen staff to ensure timely food service during peak hours
  • Monitored guest satisfaction, food quality, and genuine service throughout the meals.
  • Trained new team members on celebrity service standards and operational procedures.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Adhered to sanitation regulations while preparing drinks or serving food.
  • Ensured that all areas are kept clean and organized during shifts, special side jobs.

Asst waitress /Waitress

Costa Cruise Lines
Miami, Florida
03.2011 - 01.2014
  • Table and station maintenance set up, organize, and clean dining tables and service stations, clear all dishes, glassware, and cutlery from the tables after each meal.
  • Described menu items preparation, cooking methods and ingredients to customers.
  • Communicated clearly with cooks regarding meal specifications, allergies, dietary needs or special requests from guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

BBA - Food Beverage service management

Bali Hospitality Hotel School
DENPASAR
11-2010

Skills

  • Customer service
  • Menu knowledge
  • Beverage preparation
  • Sanitation compliance
  • Communication skills
  • Sales optimization
  • Team collaboration
  • Problem solving
  • Guest feedback handling
  • Time management
  • Attention to detail
  • Event setup
  • Strong multitasking
  • Food presentation
  • Dietary restrictions knowledge
  • Point of sale (POS) system operations
  • Upselling techniques
  • Professional appearance

Timeline

Waitress

BALKAN BBQ
01.2022 - 03.2024

Asst waitress /Waitress

Celebrity Cruises
03.2014 - 01.2018

Asst waitress /Waitress

Costa Cruise Lines
03.2011 - 01.2014

BBA - Food Beverage service management

Bali Hospitality Hotel School
NI PUTU DESY TRISNAWATI