Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic

Shaniqua Jack

Spanaway

Summary

I am seeking a competitive and challenging environment where I can serve you company and establish an enjoyable career for myself.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Norco, Inc
06.2023 - 06.2025
  • Inbound and outbound calls
  • Emails
  • Processing and creating oxygen orders
  • Processing and creating dme orders
  • Processing and creating Trach orders
  • Pulling supply orders
  • Time management


General Manager (GM)

Popeye's Restaurants
01.2022 - 06.2023
  • Overseeing all operations of the store
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Assistant Manager

Popeye's Restaurants
03.2020 - 01.2022
  • Customer service
  • Cash management
  • Food safety

Customer Service Manager

Domino's Supply Chain
10.2017 - 01.2019
  • Checking store orders
  • Calling store about their delivery
  • Answering phone calls
  • Database
  • Putting together paperwork for drivers
  • Emails
  • Setting hotel and car reservations
  • Giving customers credits

Shift Supervisor

Wendy's
07.2014 - 07.2016
  • As the Shift Supervisor, my responsibilities was to:
  • Train, monitor, and reinforce food safety procedures and safe working procedures
  • Manage food and labor costs, Execute company policies and procedures
  • Monitor inventory levels,Provide proper training for team members
  • Anticipate and identify problems and initiate appropriate corrective action
  • Maintain fast, accurate service, provide excellent customer service and meet and/or exceed both company and customer expectations
  • Report directly to the General Manager

Client Service Representative

H&R Block
01.2014 - 05.2014
  • My responsibilities was to :
  • Greeting clients in a personalized, friendly, and inviting manner
  • Matching clients with the best suited tax advisor for their needs
  • Scheduling clients how they would like to be scheduled
  • Maintaining office cleanliness and organization of resources with team members
  • Handling client exits by assuring all current and future needs are met
  • Other duties as assigned

Crew Member

Wendy's
08.2013 - 01.2014
  • Preparing orders to make sure they are ready to give out, Food safety, Cleaning, and Customer service

Education

GED - GED

Clover Park Technical College
Lakewood, WA
04.2013

Skills

  • Food production
  • Phone Etiquette (10 years)
  • Supervising experience
  • Excel (6 years)
  • Experience with children
  • Documentation review
  • Office Management
  • Restaurant management
  • Word Processing (12 years)
  • English
  • Labor Cost Analysis
  • Childcare
  • Retail management
  • Recruiting
  • Inventory Control
  • CSR (8 years)
  • Supply Chain
  • Customer Care (8 years)
  • Microsoft Office (10 years)
  • Office Experience (8 years)
  • Store management
  • Cashiering
  • Management
  • Typing (7 years)
  • Data entry
  • Assistant Manager Experience
  • Microsoft Outlook (6 years)
  • Microsoft Word (8 years)
  • Multi-line Phone Systems
  • Clerical experience
  • Front desk
  • Cash Handling
  • Administrative Experience (7 years)
  • Communication skills
  • Customer support
  • Customer Service (6 years)

Certification

  • Driver's License
  • Food Handler Certification
  • ServSafe

Section name

Authorized to work in the US for any employer

Timeline

Customer Service Representative

Norco, Inc
06.2023 - 06.2025

General Manager (GM)

Popeye's Restaurants
01.2022 - 06.2023

Assistant Manager

Popeye's Restaurants
03.2020 - 01.2022

Customer Service Manager

Domino's Supply Chain
10.2017 - 01.2019

Shift Supervisor

Wendy's
07.2014 - 07.2016

Client Service Representative

H&R Block
01.2014 - 05.2014

Crew Member

Wendy's
08.2013 - 01.2014

GED - GED

Clover Park Technical College

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