Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SKILLS OVERVIEW
Generic

Nique Irving

Brooklyn

Summary

Goal-oriented manager with 10+ years of experience in the Workforce Development, and Utilities industries. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Solutions Engineer

Indeed
08.2018 - 10.2024
  • Managed and coached the sales engineering team to meet revenue goals and develop technical skillsets.
  • Conducted strategic pre-sales strategy sessions with 40+ account executives, with a primary focus on multi product selling, and to increase client adoption with Indeed product suite using specific KPI's and metrics
  • Allocating projects and tasks to team members based on their strengths, skills, and workload.
  • Develop and maintain effective relationships with key stakeholders and share best practices
  • Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
  • Spearheaded technology-driven initiatives that resulted in improved operational efficiencies and cost savings for the organization.
  • Conducting regular performance evaluations, identifying areas for improvement, and developing team members to achieve their full potential.
  • Used JIRA, Tableau, and SFDC to manage feedback, track product roadblocks, and create business intelligence reports
  • Support achievement of goals including operational targets, mandated objectives and budget goals,
  • Streamlined internal processes for increased efficiency, focusing on project management and task delegation.

Senior Account Manager

Grant Associates Inc
07.2013 - 08.2018
  • Conducted in-depth market research and analysis to identify new business opportunities for the sales team, resulting in the expansion of new clients by 20%
  • Complied with DOT regulations to strengthen industry partnerships
  • Make timely and accurate client notifications in compliance with the New York State Small Business Services regulations and according to Company procedures
  • Support achievement of goals including operational targets, mandated objectives and budget goals.
  • Developed and conducted training and enablement programs for 50 account managers, increasing their technical knowledge and skill sets.
  • Analyzed weekly reports and entered corrections to maximize accuracy and compliance with DOT regulations.
  • Track, synthesize, and articulate trends in industry-specific labor data and programmatic best
    practices from a diverse set of workforce development stakeholders.
  • Coordinate resources and strategies across Industry Partnerships through efficient management
    of vendors, data, communications, and more.
  • Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.

Education

Bachelor of Science - Aeronautical Engineering

Vaughn College Of Aeronautics
Astoria, NY

Skills

  • RFP Negotiations
  • KPI tracking
  • Team oversight
  • Revenue projection expertise
  • Project oversight
  • Contract renewals
  • Training & Enablement
  • Product Demonstrations
  • Data Analysis & Reporting
  • Sales Pipeline Management
  • Data transfer and integration
  • Collaborative project engagement
  • JIRA project management
  • Tableau
  • Strategic thinking
  • Sales team training
  • Staff management
  • Goals and performance

Accomplishments

  • Applauded by the Sr Sales Director and Solutions Engineering Team at Indeed for providing in depth pre-sales expertise, which lead to an increase in customer acquisitions by 40%
  • Received recognition by the Customer Success Director at Indeed for impacting product UI/UX updates reducing customer troubleshooting cases by 30%
  • Demonstrated and presented over 700 proof of concept demos at Grant Associates resulting in a 40% increase in upsell opportunities

Timeline

Solutions Engineer

Indeed
08.2018 - 10.2024

Senior Account Manager

Grant Associates Inc
07.2013 - 08.2018

Bachelor of Science - Aeronautical Engineering

Vaughn College Of Aeronautics

SKILLS OVERVIEW

  • Exceptional stakeholder relationship builder with the ability to actively listen, and then devise solutions to technical issues through analytical thinking and creativity
  • Experienced mentor and teacher with extensive experience in coaching internal cross-functional teams on product updates, features in order to increase market share
  • Influential team leadership skills that complement valuable cross-departmental communication and reinforce professional and personal development of team-members
  • Thorough problem solver who is results-oriented and proficient in managing complex projects, overcoming barriers and executing team deliverables to ensure OKRs and achieve project goals

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