NIQUIA M. SHEPHERD
Rego Park,USA
Summary
Experienced and detail-oriented professional seeking a career change opportunity within an organization that can leverage exceptional financial, organizational, customer service, and analytical skills. Adaptable and efficient in fast-paced environments with strong time management and multitasking abilities. Skilled at establishing positive rapport with clients and collaborating effectively with all levels of management. Adept at identifying client needs and allocating appropriate resources. Thrives both as a team member and independently, requiring minimal supervision. Proficient in MS Word, Excel, and PowerPoint with the ability to quickly learn industry-specific customer service software. Committed to implementing all relevant policies and procedures to ensure optimal performance.
Overview
28
28
years of professional experience
Work History
Associate Client Processing, Clearance Collateral Management
The Bank of New York Mellon
03.2018 - Current
- Reconciles accounts by checking for discrepancies
- Process incoming and outgoing money wires
- Train co-workers with respect to various job functions, policies and procedures
- Create Desk Procedures for Accounts
- Cross Train and Rotate on Various accounts
- Generate Account Activity Reports
- Provide office support by answering phones
- Maintain an appropriate level of contact with senior management to keep them informed about important customer concerns
- Provide answers to inquiries pertaining to customer account activity based upon an in-depth knowledge of the commonly applied policies and regulations
Full Time Operations (DTCC) Admin, Broker Dealer Services
The Bank of New York Mellon
05.2003 - 12.2017
- Posted Depository Trust Clearing Corporation End of Day Figures
- Release Trades
- Data Entry of clients’ information to adjust accounts
- Created wire instructions to ensure fund wires are processed correctly
Part Time- Control Clerk, Broker Dealer Services
The Bank of New York Mellon
11.2000 - 12.2002
- Performed Administrative duties such as filing and Xerox copies
- Performed data entry, faxing and phone coverage
Part Time- Recruiter
AIM OPINION CENTER
01.1997 - 06.1999
- Conducted telephone interviews for prospective market research studies
- Monitored qualified recruits for focus groups
Education
M.P.A. -
Long Island University
Brooklyn, NYB.S. - Interdisciplinary Studies
Towson University
Towson, MDSkills
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Time Management
- Organizational Skills
Timeline
Associate Client Processing, Clearance Collateral Management
The Bank of New York Mellon
03.2018 - Current
Full Time Operations (DTCC) Admin, Broker Dealer Services
The Bank of New York Mellon
05.2003 - 12.2017
Part Time- Control Clerk, Broker Dealer Services
The Bank of New York Mellon
11.2000 - 12.2002
Part Time- Recruiter
AIM OPINION CENTER
01.1997 - 06.1999
B.S. - Interdisciplinary Studies
Towson University
M.P.A. -
Long Island University
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