Niquon Brown
Central Islip,NY
Summary
Talented Retail Supervisor bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Supervisor
7-Eleven
06.2022 - Current
- Supervised daily operations to ensure efficient store performance and exceptional customer service.
- Trained and mentored team members on customer engagement and product knowledge.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Implemented loss prevention strategies to reduce shrinkage and enhance store security.
- Developed staff schedules to optimize coverage during peak hours, enhancing service efficiency.
- Conducted performance evaluations to identify training needs and promote career development among employees.
- Analyzed sales trends to inform merchandising decisions and improve product placement strategies.
- Collaborated with management to drive promotional campaigns, increasing foot traffic and sales volume.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Team Lead
Walmart
08.2019 - 11.2021
- Led team in achieving operational efficiency by optimizing inventory management processes.
- Mentored junior staff, enhancing their skills in customer service and product knowledge.
- Coordinated cross-departmental initiatives to streamline workflows and reduce processing times.
- Developed action plans to address performance gaps, resulting in improved team productivity and morale.
- Oversaw daily operations, ensuring adherence to company policies and quality standards across shifts.
- Facilitated regular meetings to communicate objectives, align team goals, and foster collaboration among staff.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Sales Associate
Macys
11.2018 - 07.2021
- Assisted customers with product selections, enhancing shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales reporting.
- Maintained visual merchandising standards to drive customer engagement and promote sales initiatives.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Analyzed inventory levels regularly to optimize stock availability and reduce shrinkage risks.
- Implemented promotional displays that increased product visibility and stimulated additional sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
House Manager
Smilie Hearts Inc.
03.2016 - 07.2018
- Oversaw daily operations to ensure smooth functioning of household services.
- Coordinated maintenance and repairs, enhancing property condition and safety.
- Developed and implemented operational procedures to improve service quality.
- Trained new staff on household protocols, fostering a cohesive work environment.
- Facilitated communication between family members and staff to address needs effectively.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
Cashier
Target
01.2011 - 03.2013
- Processed customer transactions efficiently using POS systems.
- Collaborated with management to implement promotional displays and optimize sales.
- Monitored inventory levels to ensure product availability during peak hours.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Executed cash handling procedures with accuracy, minimizing discrepancies in daily reconciliations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
Education
High school diploma - GED
Hempstead EOC
Hempstead, NY04.2000
Skills
- Task delegation
- Inventory control
- Employee training
- Multitasking and prioritizing
- Staff coaching and training
- Retail operations
- Delegation and supervision
- Sales leadership
- Superior work ethic
- Scheduling and Time-tracking
- Organizational skills
- Teamwork
Accomplishments
- Supervised team of 25 staff members.
- Achieved my daily task by completing all trucks and all merchandise put away with accuracy and efficiency.
Certification
I'm CPR certified
Timeline
Retail Supervisor
7-Eleven
06.2022 - Current
Team Lead
Walmart
08.2019 - 11.2021
Sales Associate
Macys
11.2018 - 07.2021
House Manager
Smilie Hearts Inc.
03.2016 - 07.2018
Cashier
Target
01.2011 - 03.2013
High school diploma - GED
Hempstead EOC
Assessments
- Work style: Reliability — Proficient
- May 2023
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Customer service — Proficient
- June 2023
- Identifying and resolving common customer issues
- Management & leadership skills: Impact & influence — Completed
- December 2022
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Full results: Completed
- Cleaner fit — Proficient
- Measures the traits that are important for successful cleaners
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.