Nira Dorn
Charlotte,NC
Summary
Motivated with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.Competent with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Flex Driver
Amazon
, NC
04.2022 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Checked in with dispatch service and updated with current location.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Restaurant, Store Clerk, Banquet
Snag Work
Charlotte, NC
09.2021 - Current
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Preloader
UPS
Charlotte, NC
12.2021 - 01.2022
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Installed protective devices to prevent shifting or damage to items being transferred.
- Used wireless radio frequency systems and communication devices to communicate with colleagues.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
Customer Experience Support
Alorica Inc
Remote, NC
04.2021 - 04.2021
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Elwood Staffing,
Charlotte, NC
08.2020 - 02.2021
Tilt Tray Inductor
Ross Distribution Center, RHDC
Fort Mill, SC
11.2020 - 01.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Kept records accurate and current by documenting movements in company system.
- Monitored outgoing packages for proper labels and accurate address information.
- Complied with safety, health and environmental regulations as prescribed by law.
Delivery Driver
Postmates
Charlotte, NC
08.2020 - 12.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
Barista, Cashier
Starbucks, Barista
Charlotte, NC
02.2020 - 04.2020
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
Passenger Service Assistant
Prospect Airport Services
Charlotte, NC
09.2019 - 02.2020
- My duties include checking in passengers, handling baggage handling, making announcements, and assisting with boarding and security.Passengers reception at check-in desks
- Luggage and tickets check-in
- Delays and irregularities management
- Airline Services Management
- Passengers Boarding and Disembarking at the gateway, on the track or by bus
- Management of passengers with specificities
- Escort Service for unaccompanied minors
Cashier and Deli Assistant
HMSHost
Charlotte, NC
03.2019 - 06.2019
- Served as a cashier and exhibited superior customer service to retain and attract new business
- Refilled stock of silverware, napkins, Deli and snacks items in restaurant environments
- Took, gave change and verified cash and credit payments daily, consistently maintaining accuracy and efficiency
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Assisted customers by answering questions and fulfilling requests
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Reconciled cash drawer at start and end of my shift, accounting for errors and resolving discrepancies
- Reviewed and resolved differences between accounting information and cash drawer.
Staffmark
Charlotte, NC
02.2019 - 02.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Operated RF scanners to track merchandise and verify contents of containers
- Assembled orders and packed items for shipment in accurate and timely manner, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Received incoming materials and products
- Worked safely around moving machinery
- Verified received packages with freight records
- Confirmed accuracy, quality and quantity of materials received.
Stock Merchandise Flow Associate
Burlington
Charlotte, NC
11.2018 - 12.2018
- Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations
- Greeted customers and directed to requested products
- Assisted customers by finding items quickly and with enthusiasm
- Kept all aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Coordinated warehouse organization and product placements
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Unloaded pallets and deliveries and organized products.
Holiday, Stock, Macy’s Inc
Charlotte, NC
08.2018 - 12.2018
- Cross-trained in multiple areas to contribute to team success
- Kept dock operations moving smoothly to maintain deadlines
- Used correct handling procedures to minimize risk of damage to items
- Organized warehouse stock and delivered product to sales floor
- Loaded complex freight into trailers according to tight schedules
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods
- Received all imported goods and checked product condition and count
- Tagged all inbound merchandise with receiving date
- Oversaw return and exchange processes from customer to supplier
- Swept floors and stored equipment at the end of each shift
- Received, stored and shipped goods and materials
- Loaded and unloaded pieces into boxes for shipment
- Stocked, staged and transported goods
- Attached identifying tags to containers.
Education
Diploma -
Penn Foster
04.2020 - 02.2021
Skills
Customer rapport
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I never did anything worth doing by accident, nor did any of my inventions come indirectly through accident, except the phonograph. No, when I have fully decided that a result is worth getting, I go about it, and make trial after trial, until it comes.
Thomas Edison
Timeline
Flex Driver
Amazon
04.2022 - Current
Preloader
UPS
12.2021 - 01.2022
Restaurant, Store Clerk, Banquet
Snag Work
09.2021 - Current
Customer Experience Support
Alorica Inc
04.2021 - 04.2021
Tilt Tray Inductor
Ross Distribution Center, RHDC
11.2020 - 01.2021
Elwood Staffing,
08.2020 - 02.2021
Delivery Driver
Postmates
08.2020 - 12.2020
Diploma -
Penn Foster
04.2020 - 02.2021
Barista, Cashier
Starbucks, Barista
02.2020 - 04.2020
Passenger Service Assistant
Prospect Airport Services
09.2019 - 02.2020
Cashier and Deli Assistant
HMSHost
03.2019 - 06.2019
Staffmark
02.2019 - 02.2019
Stock Merchandise Flow Associate
Burlington
11.2018 - 12.2018
Holiday, Stock, Macy’s Inc
08.2018 - 12.2018
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