Nira Lambert

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.

Built itinerary options for members utilizing air contracts to offer upfront commission & net fare offers. Utilize excellent customer service skills to assist members with resolving issues with their customer's travel arrangements.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

VIP/Corporate/International and Domestic travel arrangements

Meetings and Events planning. Managed and negotiated Meetings/Events contracts, Hotel contracts, created and maintained rooming lists, arrival and departure lists, meeting registration logs

Performed home evaluations and developed competitive market analysis. Assisted buyers and sellers.

• Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
• Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

Arranged travel accommodations for Platinum card holders as well as provided exemplary customer service.

• Organized trips for individual, family and business travelers.
• Handled sensitive information with professionalism and discretion.

Specialized in VIP/Corporate/International travel, including meetings and events