Nira Robbins
Hermitage,TN
Summary
Hard-working professional with 18+ years of experience and a proven knowledge of customer service, workflow prioritization, and customer satisfaction. Aiming to leverage my strong interpersonal skills to build strong, long lasting relationships within guest services and/or sales.
Overview
18
18
years of professional experience
Work History
Server
Ole Red Nashville/Ryman Hospitality
Nashville, TN
05.2018 - Current
- Create and guide a memorable experience for guests using my knowledge of the industry, and service basics.
- Running side work, complete all jobs necessary to maintain a successful work flow.
- Punctual, ready to work, maintain a positive attitude, have fun.
- Train new hires, travel team.
Server, Bartender, Trainer, Key-holder
Cheeky Taqueria
Cumming, GA
05.2013 - 05.2018
- Guided a guest experience at a fast paced taqueria/ sports bar.
- Developed 75% regulars, created long lasting relationships.
- One of two trainers to train new hires, Key-holder, opened new locations.
- Took employee cash outs, totaled all money, handled the safe, checked all equipment, locked up, set alarm.
Server/ Bartender
Wildhorse Saloon/Gaylord Entertainment
Nashville, TN
03.2008 - 09.2012
- Guided an experience for tourists visiting Nashville, service with a smile, knowledge of the menu and of the company. Anticipate needs.
- Made it right when a guest was unhappy, trained new hires, worked private events.
Bartender
Demos’ Restaurant
Nashville, TN
06.2006 - 04.2008
- Guided guests in a Nashville experience, service with a smile, maintained fast paced workflow.
Education
Bachelor Of Science - Human Performance And Sports Science
Tennessee State University
Nashville, TN05.2006
Associate Of Arts Degree -
Rend Lake Junior College
Ina, Illinois05.2003
Skills
- Great work ethic, quick leaner
- Passion for having fun with my team
- Easy going, down to earth, team player
Timeline
Server
Ole Red Nashville/Ryman Hospitality
05.2018 - Current
Server, Bartender, Trainer, Key-holder
Cheeky Taqueria
05.2013 - 05.2018
Server/ Bartender
Wildhorse Saloon/Gaylord Entertainment
03.2008 - 09.2012
Bartender
Demos’ Restaurant
06.2006 - 04.2008
Bachelor Of Science - Human Performance And Sports Science
Tennessee State University
Associate Of Arts Degree -
Rend Lake Junior College