NIRAJ MOHAN

Investigated incidents and wrote reports.

• Managed security policies and procedures to promote safety and security of personnel and assets.
• Evaluated security systems and procedures to identify areas for improvement.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.
• Responded swiftly to security incidents and effectively resolved security issues.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Developed and maintained emergency response plans to promote fast and effective action during crises.
• Kept team compliant with security protocols and appearance standards.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Provided Exceptional Customer Service to clients and guests.
• Updated Phone list Binder.
• Developed Policies and Procedures for Security Team.
• Created Logs for Client's job duties.
• Issued and signed in Service Code Review Logs for Key Fobs.
• Handled Documentation through MS Office and Google Docs.
• Conducted Patrols.
• Supervised team of 5 security personnel during shift

• Screened vendors and contractors before granting access to restricted areas.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
• Developed and implemented strategies to prevent and respond to security incidents.
• Conducted regular patrols of facility to detect and deter security threats.
• Oversaw control center, monitoring visitors, and employees for signs of suspicious behavior.
• Completed daily work report sheets and delegated tasks to employees.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Recorded incident reports with detailed accounts of occurrences.
• Coordinated with security personnel or other departments to establish safety of visitors and staff.
• Handled reception and maintained Front Lobby
• Issued badges as per policies and procedures of client
• Trained personnel for discipline and enforced safety regulations at worksite
• Established security patrol priorities
• Prepared daily Reports for various activities
• Supervised and checked daily logs
• Monitored CCTV cameras and Daily Activity Reports logged in
• Managed records of all activities

• Managed sign-in and security procedures by issuing badges, updating logs and controlling access.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled appointments for meetings in Outlook
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Handled Catering and Happy Hour Events
• Process Invoices and tracked Expenses
• Managed SF HQ for Shipping and Receiving
• Served as Daily Primary Contacts with Building Management and Building Security
• Scheduled client meetings and appointments with office employees and collected vital information.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
• Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
• Transcribed phone messages for entire office and relayed messages.

• Greeted customers and visitors in-person and via telephone calls.
• Managed 50 customer calls per day, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Kept reception area clean and neat to give visitors positive first impression.
• Scheduled office meetings and client appointments for staff teams.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Provided Hospitality Support
• Handled confidential Mails and routed to appropriate departments

• Managed 30 customer calls per day and completed Large Projects
• Collected receipts, payments, and updated relevant records.
• Corresponded with clients through email, telephone.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Ordered Kitchen supplies
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Maintained visitor log for entering and leaving facility for security purposes.
• Kept reception area clean and neat to give visitors positive first impression.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted with Special Projects

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Liaised between clients and vendors and maintained effective lines of communication.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Entered Information into Salesforce Application

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Compiled information from files and research to satisfy information requests.
• Routed incoming mail and messages to relevant personnel without delay.
• Answered phone promptly and directed incoming calls to correct Personnel
• Corresponded with clients through email, telephone, or postal mail.
• Handled assignments independently with good judgement and critical thinking skills.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Responded to inquiries from callers seeking information.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Resolved customer problems and complaints.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Kept reception area clean and neat to give visitors positive first impression.

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Answered phone promptly and directed incoming calls to correct offices.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Maintained confidentiality of information regarding clients and company.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled cash transactions and maintained sales and payments records accurately.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Updated Appointment calendars and reserved meetings in Outlook Calendar.
• Received Deposits from Customers and Clients.
• Maintained Expense reports.
• Validated Parking Tickets as appropriate.
• Monitored Camera for Ingress and Egress of clients, guests, customers of Bank

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Answered phone promptly using Ring Central System and directed incoming calls as appropriately
• Received and Distributed Mails
• Signed in Guests and clients as they arrived
• Received and Distributed Mails
• Responded to emails in timely and Professional manner.
• Maintained Daily Log of Access Card systems.
• Received catering/Lunch orders and set-up conference rooms.

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Maintained Building Security
• Provided Access to Authorized Personnel, Guests, clients and Contractors by following company Policies and Procedures.
• Assisted Guests and clients with special requests
• Operated Cisco Telephone System to answer and transfer calls to appropriate parties.
• Assisted Employees with ID Badges and Requests
• Handled Food Orders and Flowers for Employees

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained Building Security and gave Access to authorized personnel by adhering to Policies and Procedures.
• Assisted Visitors and clients with special requests.
• Assisted Employees and Guests with ID Badges.
• Operated Cisco Telephone System for Answering and Transferring calls.
• Handled Food Orders
• Performed Patrols to buildings.
• Provided Hospitality Services for Large Meetings.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment