Niraj Nayabha
Summary
Dynamic hospitality professional with a proven track record at Ritz-Carlton, excelling in exceptional customer service and food safety. Adept at fostering teamwork and implementing quality control measures, I enhance guest experiences while maintaining a flexible schedule. Recognized for mastering menu memorization and adaptive problem-solving in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Banquet Waiter
Ritz-Carlton
06.2024 - Current
Waiter
Tasty Chapatgi Restaurant
05.2010 - 05.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
Coffee Maker
Barista Banyan Tree
05.2022 - 04.2024
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Participated in community events as a representative of the coffee shop, fostering positive relationships with local residents and businesses.
- Implemented creative marketing strategies to attract new customers and increase brand awareness.
- Mastered various brewing techniques including pour-over, French press, espresso-based drinks, resulting in increased beverage variety for customers.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Contributed to a positive work atmosphere by maintaining open communication channels with coworkers and management.
- Maintained a clean and organized work environment, adhering to health and safety standards.
Cook
KFC
05.2003 - 05.2009
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Basu Higher Second School
Bhaktapur Skills
- Strong teamwork
- Exceptional customer service
- Food safety
- Adaptive problem solving
- Flexible schedule availability
- Quality control
- Menu memorization
- Order accuracy
Languages
Nepali ,hindi ,english
Professional Working
Timeline
Banquet Waiter
Ritz-Carlton
06.2024 - Current
Coffee Maker
Barista Banyan Tree
05.2022 - 04.2024
Waiter
Tasty Chapatgi Restaurant
05.2010 - 05.2019
Cook
KFC
05.2003 - 05.2009
Basu Higher Second School
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