Summary
Overview
Work History
Education
Skills
Timeline
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Niresa Hassan

New Milford,NJ

Summary

Results-driven and customer-focused professional with a strong background in client development, account management, and onboarding. Demonstrated success in improving product adoption and activation in SaaS and early-stage startup settings. Adept at building and maintaining strong customer relationships, providing world-class support, and contributing to the ongoing improvement of customer success processes. Seeking the role of Onboarding Customer Success Manager with a focus on delivering personalized onboarding experiences and ensuring high levels of customer satisfaction.

Overview

4
4
years of professional experience

Work History

Client Development Executive

Diligent Corporation
NYC, NY
03.2022 - 07.2023
  • Established relationships with key decision makers and C-suite executives within target organizations.
  • Presented proposals to potential clients in order to showcase services offered by the company.
  • Managed day-to-day operations of client accounts.
  • Exceeded quota consistently, generating over $1.5 million in qualified pipeline with Fortune 500 companies.
  • Developed long-term relationships with clients by providing excellent service throughout their journey.

● Set an all-time company record for most meetings booked

Manager

Darbars
Queens, NY
11.2019 - 11.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created food content viewed by 3500+ followers on facebook and 1200+ followers on instagram to entice loyal and future customers

Education

High School Diploma -

West Hill Collegiate
Toronto Canada
06-2017

Skills

  • Customer-Centric Approach: Proven ability to prioritize customer experience, focusing on happiness, and retention
  • Technical Expertise: Adept at becoming an expert in both the value and technical capabilities of SaaS products
  • Process-Oriented: Strong drive and ability to balance competing priorities, make decisions that support customers, teams, and organizational goals
  • Adaptability: Thrives in highly ambiguous, ever-changing environments, efficiently switching contexts to meet diverse challenges
  • Relationship Building: Skilled in building strong relationships, understanding needs and goals, and identifying creative solutions
  • Resourcefulness: Demonstrated ability to find solutions and navigate complex issues, emphasizing a problem-solving approach
  • CRM Proficiency: Experience in using Hubspot or Salesforce to manage customer bases and pipelines, adept at utilizing CRM reports

Proficiency in tech tools: Salesforce, Salesloft, Gong, Zoominfo, G-Suite, Loom, LinkedIn Sales Navigator, InsideView

Timeline

Client Development Executive

Diligent Corporation
03.2022 - 07.2023

Manager

Darbars
11.2019 - 11.2021

High School Diploma -

West Hill Collegiate

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Niresa Hassan