Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NIRLEP DHILLON

Tracy,United States

Summary

Organized Office Manager with noted experience in Dental Billing and administrative management. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Office Manager

Brite Smiles Dentistry
08.2009 - 09.2023
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Evaluated employee records and productivity to complete employee evaluations
  • Oversaw quality control and productivity rates to increase revenue and production times
  • Maximized cash flow through optimal billing and collection processes
  • Completed bi-weekly payroll for 12 employees
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Expedited appeals process when necessary through comprehensive documentation support, improving likelihood of favorable outcomes.
  • Minimized billing errors through regular auditing of patient records, identifying inaccuracies, and implementing corrective measures promptly.
  • Enhanced claim processing efficiency by streamlining dental insurance billing procedures.
  • Reduced claim denials through meticulous verification of patient insurance information and coding accuracy.
  • Developed positive relationships with insurance representatives, facilitating effective communication for claim status inquiries or dispute resolutions.
  • Safeguarded confidential patient information per HIPAA guidelines while handling sensitive data related to insurance coverage and billing.
  • Maintained up-to-date knowledge of dental insurance regulations and coding practices, ensuring accurate billing processes.
  • Ensured timely reimbursements with diligent follow-up on outstanding claims and prompt resolution of discrepancies.
  • Increased overall accuracy of dental coding by continuously refining knowledge in industry standards.

Treatment Coordinator

Smilecare Dental
02.2007 - 08.2009
  • Researched billing issues, scheduled appointments and verified insurance coverage
  • Performed in team leader capacity and organized all treatment and placement activities
  • Educated patients on dental benefits and coordinated proper payment with insurance companies
  • Explained treatment choices to patients and helped determine best options
  • Laid out potential payment plans for patients.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual's needs.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Managed patient billing processes for timely, accurate payments.

Education

BDS: Dental Degree - Dental

BRS Dental College And Hospital
Haryana, India
09.1998

Skills

  • Team Bonding
  • Business Administration
  • Customer Relations
  • Excellent Multitasking Abilities
  • Accounts Payable and Receivable
  • Organizational Skills
  • Documentation expertise
  • Dental Billing

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Office Manager

Brite Smiles Dentistry
08.2009 - 09.2023

Treatment Coordinator

Smilecare Dental
02.2007 - 08.2009

BDS: Dental Degree - Dental

BRS Dental College And Hospital
NIRLEP DHILLON