Nirmal Khanal
New york city
Summary
Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sale Agent
Premier Financial Alliance
01.2021 - Current
- Processed client information with meticulous attention to detail and confidentiality.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify new sales opportunities and optimize strategies.
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Boost sales and recruiting on the team by 10 percent.
Customer Service Specialist / Proctor
CPS Global
03.2023 - 02.2025
- Administered over 650 professional exams with 100% accuracy and zero compliance issues.
- Boosted customer satisfaction scores by 80%, leading to a notable increase in bookings and client retention.
- Managed smooth check-ins, technological setup, and provided real-time issue resolution to ensure a seamless testing environment.
Independent Contractor
Serenity Home Health Care Agency
02.2021 - 03.2022
- Assisted clients with their daily needs, managed scheduling, and coordinated health services, ensuring seamless care delivery.
- Communicated effectively with families, caregivers, and agencies to guarantee high-quality care for clients.
- Maintained precise records and ensured adherence to client care plans, fostering trust and compliance.
- Managed high-volume calls while maintaining professionalism and efficiency in service delivery.
- 'Managed over 20 to 30 customer calls per day.
Education
Bachelor's - Data Science
University of The People
New York, NY11.2025
High School Diploma -
Woodridge High School
Ohio05-2022
Skills
- Customer Experience
- Sales Support
- Operations Handling
- Problem Solving
- Collaboration
- Communication
- Sales tracking
- Front desk operations
- Customer experience enhancement
- Relationship management
Accomplishments
- Achieved Completed black belt certification by completing lead over 100 student with accuracy and efficiency.
Certification
Zendesk Customer Service Professional Certificate
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Limited Working
Timeline
Customer Service Specialist / Proctor
CPS Global
03.2023 - 02.2025
Independent Contractor
Serenity Home Health Care Agency
02.2021 - 03.2022
Sale Agent
Premier Financial Alliance
01.2021 - Current
Bachelor's - Data Science
University of The People
High School Diploma -
Woodridge High School