Summary
Overview
Work History
Skills
Languages
Work Preference
Timeline
Generic
Nirmal Patel

Nirmal Patel

Piscataway,NJ

Summary

Possessing a strong technology background and a keen desire to thrive in an innovative setting, I offer a rapid ability to grasp and excel in new software and tools. My exceptional analytical and technical support abilities empower me to adeptly troubleshoot issues and deliver effective database management solutions. Prepared to apply and enhance these skills in any given position.

Overview

6
6
years of professional experience

Work History

Application Specialist - Professional I

Fiserv
04.2022 - 11.2024
  • Work with the project team on functional and technical components of the implementation project including product configuration, interfaces, installation and testing.
  • Serve as the primary client interface from a technical perspective.
  • Convey general information to the client concerning platform compatibility and other technical standards of the solution.
  • Identify, investigate and resolve technical problems given the established severity level and work in conjunction with the client and development team to resolve technical roadblocks
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Believe in applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.

Relationship Banker I & Relationship Banker II

Bank Of America
10.2020 - 04.2022
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Communicates effectively and confidently and is comfortable engaging all clients
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Focuses on results, while acting in the best interest of the client
  • Complete branch currency ordering, maintains negotiable inventory, and maintains audit logs
  • Believe in applicable compliance/operational risk controls in accordance with company or regulatory standards and policies

Customer Service Representative & CEC

TD BANK, N. A
08.2018 - 10.2020
  • Worked with the sales team to develop proposals based on client's needs and objectives
  • Drove and managed opportunities from concept to execution
  • Development of positions by studying integration of company's strategies and operations
  • Cross-sell products to provide multi-services for Customers and make referrals to partners
  • Generally, resolves problems independently, escalating more difficult issues to supervisors
  • ATM Custodians, Teller Audits and quarterly audits
  • Experience in financial services and knowledge of financial services industry, products and solutions
  • Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers

Skills

  • Microsoft Office 365
  • Access
  • Expert troubleshooting
  • Technical support
  • Problem-solving abilities
  • Effective communication
  • Relationship building
  • Professionalism
  • Active listening
  • Problem-solving

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programsTeam Building / Company Retreats

Timeline

Application Specialist - Professional I

Fiserv
04.2022 - 11.2024

Relationship Banker I & Relationship Banker II

Bank Of America
10.2020 - 04.2022

Customer Service Representative & CEC

TD BANK, N. A
08.2018 - 10.2020

Similar Profiles

CREATE PROFILE
Nirmal Patel