Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Nirmala Jugdeo

Nirmala Jugdeo

Ocoee,FL

Summary

Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.

Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Uptown Eye Care
Orlando, Florida
04.2023 - 12.2023
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Generated periodic reports summarizing account balances and collection activities.
  • Provided support to other departments within the organization as needed.
  • Developed financial reports detailing accounts receivable aging status.
  • Tracked changes in legislation that could affect billing procedures.
  • Implemented new policies related to billing processes when required.
  • Worked with team members to identify and develop process improvements.
  • Submitted claims to insurance companies.
  • Answered customer questions to maintain high satisfaction levels.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Checked claims coding for accuracy with ICD-10 standards.

Optician/General Manager

Lake Howell Eye Associates
Maitland, Florida
05.2015 - 08.2022
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Adjusted eyewear for proper fit and comfort level.
  • Calculated measurements for eyewear using optical measuring devices.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Ordered stock from suppliers based on customer orders.
  • Maintained accurate records of all transactions in computer system.
  • Repaired broken frames using specialty tools and equipment.
  • Organized inventory according to product type and manufacturer specifications.
  • Processed payments for products purchased by customers.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Dispensed contact lenses upon completion of fitting process.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Participated in continuing education courses related to optometry technology advances.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Supervised and contributed to training student opticians.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

Associate of Arts - Optician

Hillsborough Community College
Tampa, FL
05-2017

Skills

  • Payment posting
  • Statement processing
  • Fiscal reporting
  • Billing cycle management
  • Business operations support
  • Verbal and written communication
  • Medical transport billing
  • Customer engagement
  • Coding proficiency
  • Collection practices
  • Client relationship management
  • Records organization and review
  • HIPAA compliance
  • Billing dispute resolution
  • Conflict resolution
  • Account reconciliation
  • Collections
  • Customer service
  • Attention to detail
  • Multitasking and organization

Timeline

Billing Specialist

Uptown Eye Care
04.2023 - 12.2023

Optician/General Manager

Lake Howell Eye Associates
05.2015 - 08.2022

Associate of Arts - Optician

Hillsborough Community College

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Nirmala Jugdeo