Nirmitha Reddy Reddem
Hyderabad,Andhra Pradesh
Summary
Accomplished Sr Microsoft CRM Developer with a proven track record at Mphasis, enhancing sales efficiency and CRM system performance through automation and strategic technology updates. Expert in Microsoft Dynamics CRM and Agile Methodology, excel in cross-functional collaboration and innovative problem-solving, significantly improving productivity and data integrity.
Overview
9
9
years of professional experience
Work History
Sr Microsoft CRM Developer
Mphasis
12.2021 - Current
- Boosted overall sales efficiency by automating repetitive tasks and processes within the CRM environment.
- Evaluated emerging CRM technologies, recommending strategic updates to maintain a competitive edge.
- Safeguarded sensitive customer data with stringent security protocols and access controls within the CRM system.
- Streamlined workflows with thorough analysis, leading to improved productivity for sales teams.
- Supported successful migration from legacy systems without compromising data integrity or client relationships.
- Assisted in creating compelling presentations showcasing the benefits of implementing an upgraded or new-to-the-market CRM system for key stakeholders.
- Optimized CRM performance by identifying and addressing system inefficiencies.
- Collaborated with cross-functional teams, ensuring seamless integration of CRM into existing processes.
- Developed custom reports and dashboards, providing valuable insights for decisionmakers.
- Enhanced user experience through customization of CRM features to meet business needs.
- Implemented new CRM modules, resulting in a more comprehensive view of customer interactions and history.
- Created detailed documentation for all customizations and configurations to facilitate efficient maintenance and future enhancements.
- Conducted comprehensive user training sessions to maximize adoption and utilization of the CRM system.
Sr. Dynamics CRM Developer
GapBridge
12.2020 - 12.2021
- Assisted in creating compelling presentations showcasing the benefits of implementing an upgraded or new-to-the-market CRM system for key stakeholders.
- Developed API integrations between the CRM platform and third-party tools for enhanced functionality and data sharing capabilities.
- Established best practices for data entry and management, ensuring consistent and accurate customer records across teams.
- Achieved higher lead conversion rates through implementation of targeted email marketing campaigns within the CRM system.
Sr Software Engineer
Cloud Can Technologies
04.2015 - 12.2020
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Enhanced software functionality by identifying and resolving complex technical issues.
Education
Bachelor of Science - Industrial And Production Engineering
Sri Venkateswara University
Andhra Pradesh, IndiaSkills
Azure DevOps
Microsoft Dynamics CRM
Power Platform
Customization and configuration
Technical Design
Customization Development
Data Migration
Plugin Development
Agile Methodology
JavaScript Development
Power Apps Development
Azure Logic Apps
Canvas App Development
Timeline
Sr Microsoft CRM Developer
Mphasis
12.2021 - Current
Sr. Dynamics CRM Developer
GapBridge
12.2020 - 12.2021
Sr Software Engineer
Cloud Can Technologies
04.2015 - 12.2020
Bachelor of Science - Industrial And Production Engineering
Sri Venkateswara University
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