Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Niroj Tiwari

Etna,Ohio

Summary

I started at Walmart as a self checkout host. I worked as a Money Center Associate with more than 3 years of experience planning, and working with customers and associates on a daily basis. My job expectations were check cashing, providing customer service, transferring money world wide, processing customer returns, and resolving customers complaints. I also managed to run the floor when the front end manager was not at work. My responsibilities were scheduling, training associates, closing the store at night, dropping and picking up cash. Needed to do everything on the floor as well as fix any issues the customers have to report. After Walmart, I moved to Fedex to gain some warehouse experience. While working there I learned a lot about how companies work. I wanted to be a trainer but unfortunately there was no position opened so I moved to Amazon. After being with Amazon for a few months I was prompted to be a trainer. I currently train and lead people at Amazon but I want to keep moving forward for better opportunities. Reynoldsburg Ohio, Front End Team Lead

Overview

6
6
years of professional experience

Work History

Package Handler

FedEx
01.2022
  • Physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling etc
  • Additional responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages.

FC Associate

Amazon
08.2022 - Current
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.

Money service / Customer Service Associate

Walmart
01.2018 - 01.2021
  • Worked as a self checkout host for a while and got promoted to money services
  • Calculated and processed bills, invoices and account statements according to established procedures
  • Cashed customers' payroll and income tax return checks
  • Recorded personal formation
  • Complied with federal, state and company policies, procedures and regulations
  • Communicated with customers, employees and other individuals to answer questions and explain information
  • Processed customer returns and solved problems concerns
  • Ensured quality customer service was given to each customer.

Education

High School Diploma -

Washington High School
Sioux Falls, SD

Skills

  • Conflict resolution
  • Communications
  • Accounts payable / receivable
  • Computer Literate
  • Leadership
  • Customer satisfaction
  • Team oriented
  • Interpersonal skills
  • Product Packing
  • Decision Making
  • Effective Communication
  • Critical Thinking
  • Creative Solutions

Affiliations

I plan on graduating with bachelors on business management

Languages

Nepali
Full Professional
Hindi
Full Professional
English
Full Professional

Timeline

FC Associate

Amazon
08.2022 - Current

Package Handler

FedEx
01.2022

Money service / Customer Service Associate

Walmart
01.2018 - 01.2021

High School Diploma -

Washington High School
Niroj Tiwari