Nirupama Gupta

• Implemented IT Service Management methods (ITSM) in ServiceNow that included Incident Management and Request Management modules
• Leading development and implementation of Pipelines Information Management System (PIMS), ensuring timely and budget-compliant project delivery
• Managing portfolio of the project using Agile methodology, enhancing project efficiency by 40-50%
• Overseeing migration of legacy systems to cloud-based infrastructure, ensuring seamless integration
• Developed and maintaining project plans, budgets, and risk assessments, providing regular updates to senior leadership
• Coordinating technical teams to ensure smooth project execution and successful migration of legacy database from Oracle to SQL
• Created and managing project documentation throughout lifecycle, including concept statements, charters, and resource plans
• Supporting CAL FIRE Project Management Office, ensuring compliance with project approval lifecycle and state-sanctioned management processes
• Ensure proper project closure, including handover of deliverables to client or operations team
• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.

• Assist in developing and implementing IT project management oversight procedures, offering consultation and guidance to IT and program staff
• Collaborate with project managers and teams to guide projects from concept to implementation
• Identify and manage delivery opportunities and threats for projects, providing guidance and support
• Develop and maintain project documentation, including concept statements, charters, WBS, and risk management plans
• Secure necessary project approvals and act as liaison for CAL FIRE business programs across project lifecycle stages
• Support CAL FIRE's mission and strategic plans for complex IT projects within ITS
• Assist in formulating IT enterprise architecture and governance policies, promoting effective communication and best practices
• Support development, implementation, and improvement of CAL FIRE project management policies and processes
• Manage customer relationships and foster cooperation among stakeholders and project teams to ensure timely issue resolution and positive working environment
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Resolve SAP ERP ECC system integration and configuration issues, collaborating with business experts and end-users to recommend optimal solutions
• Gather, document, and analyze business requirements independently and as part of team
• Coordinate activities with cross-functional teams for SAP ECC system configuration changes' implementation and deployment
• Participate in all phases of system development and testing life cycles to ensure defect-free enhancements and modifications
• Develop and coordinate unit and user acceptance testing, including creation of test cases
• Conduct knowledge transfer sessions for new team members

• Implemented Liquid UI mobile application for materials management that enabled organization to efficiently mobilize, streamline and automate various business processes related to materials management at all DWR warehouse locations throughout California.
• Created, prioritized, managed, and documented assigned tasks using SharePoint online and MS applications to standardize project tracking and documentation
• Recorded project details such as task progress, resources costs and allotted budgets to analyze performance, generate performance reports for key leaders and implement corrective measures
• Facilitated meetings with key leaders (SMEs, Sponsors, Executives) and collaborated with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels
• Responsible for project management deliverables, project status reporting, management of schedule, issues, risk and change control
• Worked with SMEs and business to gather all requirements and determine business processes
• Worked with procurement managers and warehouse managers to prepare and issue purchase order for wireless device purchase, process and procure LUI licenses based on budget
• Worked with vendors to obtain price quotes, schedule LUI technical training for internal staff, process, and review development scripts, assist team to perform regression testing and fix issues in non-prod and prod environments
• Communicated with network team to configure and connect wireless devices to DTS device management
• Assisted team to develop test plans for internal testing and user acceptance testing
• Worked with information security team to make sure all wireless devices are compliant with department’s security policies
• Provided end-user training to warehouse managers, business, and staff
• Assisted team to prepare M&O manual and lesson learned

• Worked as Lead analyst to implement Learning Management System (LMS).
• Gather business and functional requirements
• Follow Waterfall Project Management methodology and deliverables
• Review and accept deliverables, handle project communication
• Manage project status reporting, schedule, issues, risks, and change control processes
• Develop and document 'AS-IS' and 'TO-BE' business processes
• Document and resolve assigned problems and issues according to policies and procedures
• Develop, document, and execute test cases
• Maintain accurate and up-to-date project documentation

• Responsible to improve design of EnviroStor system and communicate recommendations for system enhancements, modifications, and new functionalities to programmers (vendor) and other technical support staff
• Responsible to communicate with sponsors to determine annual budget for EnviroStor system enhancements, modifications, and new functionalities
• Responsible to communicate with programmers (vendor) and other technical support staff to identify total cost for all new functionalities and enhancements
• Responsible to prioritize all enhancements based on annual budget by communicating with business and accomplish project deadlines within budget
• Responsible to provide end-user training to business and staff
• Responsible for developing and managing all documentations throughout project

Served in technical writing, systems analysis, and team leadership roles within IT and animation sectors. Developed project documentation, led animation and technical writing projects, and provided team oversight to ensure quality standards and project timelines were met.