NIRUPAMA SAPKOTA
Fairfield,OH
Summary
Highly dependable and supportive individual with the sound understanding of medical support and clerical tasks. Outstanding communication skills as well as great customer service capability. Enthusiastic to obtain a position as a medical assistant.
Overview
1
1
year of professional experience
Work History
Telecommunications Operator
Mercy Fairfield Hospital
04.2023 - Current
- Efficiently managed resources, utilizing appropriate staffing levels based on anticipated call volumes and demands.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
NHA Certified Clinical Medical Assistant
Fast Track Learning Center
10979 Reed Hartman 02.2024
High School Diploma -
Fairfield High School
Fairfield, OH06.2022
Skills
- CPR/BLS-certified Patient-focused care
- Adaptable
- Operating EKG Equipment
- Efficient and reliable team player
- Venipuncture/blood draw
- HIPAA Compliance Understanding
- Patient support
- Phlebotomy
- Vital Signs Documentation
- Vital signs monitoring
- Infection control protocols
- Immunization Administration
Timeline
Telecommunications Operator
Mercy Fairfield Hospital
04.2023 - Current
NHA Certified Clinical Medical Assistant
Fast Track Learning Center
High School Diploma -
Fairfield High School
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