Nirupam Gupta
NYC Metropolitan Area
Summary
Dynamic Senior Delivery Manager with a distinguished record at P360, orchestrating end-to-end project management and spearheading digital transformation initiatives. Achieved 98% on-time delivery while elevating stakeholder engagement and streamlining workflows.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Delivery Manager
P360 - PRESCRIBER 360
04.2024 - Current
- Delivered over 11 enterprise Veeva CRM and Vault projects for global pharma clients, achieving 98% on-time delivery and reducing escalations by 40% through structured governance.
- Implemented a scalable Agile framework, improving delivery velocity by 30% with cross-squad coordination models.
- Oversaw a $5M+ multi-region delivery portfolio, managing 35+ resources across project management, QA, Veeva, and Salesforce development to exceed client requirements within one quarter.
- Executed a Veeva CRM, Veeva MedComms, and PromoMats rollout that reduced review cycle time by 42% and ensured 100% digital compliance for two leading U.S. pharmaceutical firms.
- Developed innovative technology solutions for digital transformation in life sciences, enhancing CRM capabilities and regulatory compliance.
Delivery Manager
P360 - PRESCRIBER 360
03.2022 - 04.2024
- Managed portfolio exceeding $3M for over seven high-profile projects, achieving 97% on-time delivery and budget compliance.
- Led cross-functional teams of more than 35 members, enhancing delivery speed by 30% and attaining client satisfaction score of 4.8/5.
- Developed project governance frameworks that improved risk mitigation efforts, reducing project risk by 35%.
- Oversaw migration of more than 11 legacy CRM systems to Veeva/Salesforce, achieving 99.9% data integrity.
- Spearheaded development of comprehensive project roadmaps, resulting in 20% improvement in milestone adherence.
- Ensured compliance with 21 CFR Part 11 and GxP guidelines, supporting audit readiness and data integrity.
- Facilitated weekly steering committee meetings to address issues proactively and streamline decision-making processes.
- Implemented enhanced forecasting methods that minimized manual time and improved project visibility.
Team Lead
P360 - PRESCRIBER 360
01.2020 - 04.2022
- Spearheaded development and deployment of customized Veeva CRM solutions for over 10 pharmaceutical clients, reducing time-to-market by 30% and enhancing client engagement by 25%.
- Managed and mentored a team of 17 developers and QA engineers, driving productivity improvement of 20% and ensuring skill enhancement for 35% of recruits through training sessions.
- Drove Agile transformation within the team, achieving 100% sprint completion rate for five consecutive quarters while improving delivery speed by 28%.
- Led integration of Veeva Vault and Salesforce platforms, achieving 99.8% system uptime and enhancing communication across sales, marketing, and medical affairs teams.
Senior Salesforce Developer
P360 - PRESCRIBER 360
12.2017 - 01.2020
- Led the design and implementation of complex Salesforce solutions, customizing Sales Cloud, Service Cloud, and Marketing Cloud, improving data flow efficiency by 30% and reducing manual entry errors by 25% across multiple pharma accounts.
- Developed and optimized Apex triggers, Lightning components, and Visualforce pages for key pharmaceutical clients, enhancing user experience and increasing system adoption rates by 40% within 6 months of deployment, increasing client repeat orders by 15%.
- Spearheaded the integration of Salesforce with Veeva Vault and other third-party systems, increasing system reliability by 99.7%.
- Played a critical role in the successful deployment of Salesforce-based reporting tools, resulting in 15% faster business reporting.
Trainee
B24 E Solutions
06.2017 - 01.2018
- Successfully assisted in developing and testing custom web applications using PHP, MySQL, and JavaScript, contributing to the ontime delivery of 3 strategic client projects with 95% code accuracy and a 100% milestone success rate across every quarter module.
- Collaborated with senior developers on debugging, refactoring, and performance optimization tasks, helping reduce page load times by 20% and improving system responsiveness by 25% through advanced query optimization, coding and caching techniques.
- Gained hands-on exposure to the full software development lifecycle, version control (Git), and Agile processes, contributing to 10+ peer code reviews, 5 structured sprint plans, and improved documentation clarity by 30% with better formatting and tagging.
- Supported UI/UX enhancements for dynamic and client-facing platforms, boosting user navigation efficiency by 35%, improving accessibility, and raising client-reported satisfaction scores by 18% on post-deployment surveys and detailed feedback reviews.
- B24 E Solutions is an IT services company specializing in mobile and web application development. The firm delivers customized digital solutions across industries including healthcare, gaming, and enterprise services, well-known for using modern technologies to deliver scalable and secure software solutions globally.
Application Developer Analyst
Accenture
12.2016 - 11.2017
- Contributed to the successful delivery of Salesforce and Veeva CRM enhancements for a well-known global pharmaceutical client.
- Collaborated closely with business analysts and QA teams to gather and refine user stories, ensuring 100% traceability to business requirements and reducing defect leakage by 18% during UAT phases, contributing to the clients' re-services order thrice.
- Designed and implemented custom objects, workflows, and validation rules in Salesforce to automate business processes, cutting manual effort by 35% and significantly boosting operational accuracy, also provided trainings to 30+ new hires for them to excel.
- Automated data validation workflows using custom Apex logic, reducing manual QA effort by 22% and accelerating release cycles.
- Accenture was established in 1951, and since 75+ years, it is known for its global professional services offering strategy, consulting, digital, technology, and operations solutions. Renowned for driving innovation, it serves clients across industries, including life sciences, to deliver transformative business outcomes.
Associate Software Engineer
Accenture
10.2015 - 12.2016
- Contributed to the customization and deployment of Salesforce CRM for 3 global life sciences clients, improving workflow automation by 15% and helping reduce client-reported issues by 28% post go-live, increasing client retention chances by 85%.
- Developed and optimized over 25 Apex classes, triggers, and reports, which led to a 20% reduction in production bugs and errors.
- Supported the seamless integration of Salesforce with 7+ external APIs, ensuring 99.5% data consistency and improving crossplatform operational efficiency by 12% through automated validations, robust error handling, performance tuning and compliance.
- Participated in 10+ Agile sprints, actively involved in user story grooming, QA coordination, and sprint retrospectives, building strong fundamentals in pharma compliance, release cycles, team delivery cadence, stakeholder collaboration and documentations.
Education
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
05-2015
High School Diploma -
India International School
India03-2010
Skills
- End-to-end project management
- Agile and waterfall methodologies
- Veeva CRM and Salesforce proficiency
- Risk assessment and mitigation
- Strategic planning and oversight
- Digital transformation initiatives
- Stakeholder engagement and communication
- Analytical problem solving
- Cross-functional team leadership
- Budget management and tracking
- Workflow optimization strategies
- Data migration and synchronization
- Customer satisfaction management
- Business process improvement
- Requirements gathering and analysis
- Operational streamlining processes
Certification
• PMP - Project Management Professional
• Salesforce Certified Administrator
• Platform App Builder
• Platform Developer I
• Veeva CRM Administrator
• Vault Administrator
• Databricks Fundamentals Accreditation
• Salesforce Certified Administrator
• Platform App Builder
• Platform Developer I
• Veeva CRM Administrator
• Vault Administrator
• Databricks Fundamentals Accreditation
Volunteer Experience
- Bal Sansar Homes, A happy place where abandoned and destitute children are given immense love and care., 08/01/21, 01/01/22
- Umang Education Centre, An initiative started by professionals for equal education of the unprivileged., 11/01/19, 05/01/20
- Disha Disability Foundation, A resource centre for the disabled to be recognized for their unique abilities., 02/01/18, 08/01/18
Languages
- English, Professional
- French, Professional
- Hindi, Native
Timeline
Senior Delivery Manager
P360 - PRESCRIBER 360
04.2024 - Current
Delivery Manager
P360 - PRESCRIBER 360
03.2022 - 04.2024
Team Lead
P360 - PRESCRIBER 360
01.2020 - 04.2022
Senior Salesforce Developer
P360 - PRESCRIBER 360
12.2017 - 01.2020
Trainee
B24 E Solutions
06.2017 - 01.2018
Application Developer Analyst
Accenture
12.2016 - 11.2017
Associate Software Engineer
Accenture
10.2015 - 12.2016
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
High School Diploma -
India International School