Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nirva Chery

Lauderhill,FL

Summary

At G2 Secured Staff, I excelled as a Customer Service Representative, adeptly managing high-stress situations and resolving customer complaints with empathy, boosting loyalty. My proficiency in data entry and active listening enhanced customer satisfaction, while my collaborative efforts led to the development of best practices, significantly improving team performance and customer service delivery.

Overview

7
7
years of professional experience

Work History

Acting Supervisor

G2 Secured Staff
01.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Customer Service Representative

G2 Secured Staff
02.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Nursing

Brightmed Health Institute
Hollywood, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling

Languages

Creole
Elementary
French
Elementary
English
Elementary

Timeline

Acting Supervisor

G2 Secured Staff
01.2021 - Current

Customer Service Representative

G2 Secured Staff
02.2018 - Current

Nursing

Brightmed Health Institute

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Nirva Chery