Nirva Midi
Customer service represeantive /Poligloth
Brooklyn
Summary
Skilled in facilitating clear and accurate communication, bringing years of experience in customer service interpretation across diverse settings. Proficient in quickly understanding and conveying complex information, ensuring minimal errors and timely service delivery. Highly organized and methodical, consistently delivering precise translations that meet client needs. Strong work ethic and conscientious approach to tasks, ensuring reliable and effective support in all interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Camba
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Personal Care Aide
Heart to Heart Home Care Agency
10.2024 - Current
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
CUSTOMER SERVICE /INTERPRETER
Teleperformance Costa Rica
05.2024 - 07.2024
- Identified areas for improvement within the Customer Service department by providing constructive feedback
- Provided accurate resolutions to customer inquiries in a professional and courteous manner
- Managed multiple simultaneous phone calls from clients requiring assistance in different languages
HUMAN RESOURCES OFFICER
Legranvil Enterprise
05.2021 - 05.2024
- Managed employee records, payroll data, benefits information, performance reviews, and other HR documents
- Managed day-to-day human resources tasks and responsibilities to facilitate operations
CUSTOMER SERVICE REPRESENTATIVE
modeone contact center
04.2017 - 05.2021
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
Education
HIGH SCHOOL DIPLOMA -
CAPV
11-2024
Skills
- Facilitating clear and accurate communication
- Customer service interpretation
- Understanding and conveying complex information
- Timely service delivery
- Organized
- Methodical
- Precise translations
- Complaint resolution
- Cultural Sensitivity
- Building rapport
- Empathy
- Strong verbal and written communication
- Software Proficiency
- Microsoft Office Suite
- HR Management Software
- CRM Platforms
- Call center tools
Certification
- HR Analytics: Essentials Human Resources Management
- Business Fundamentals Management and HR Management
- Communication Toast Master International
- International Humanitarian & Development Careers
- Front office training
- Google Analytics by Measure Marketer
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
creole
Native or Bilingual
Timeline
Administrative Assistant
Camba
12.2024 - Current
Personal Care Aide
Heart to Heart Home Care Agency
10.2024 - Current
CUSTOMER SERVICE /INTERPRETER
Teleperformance Costa Rica
05.2024 - 07.2024
HUMAN RESOURCES OFFICER
Legranvil Enterprise
05.2021 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
modeone contact center
04.2017 - 05.2021
HIGH SCHOOL DIPLOMA -
CAPV
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