Nirvana Beepath-Sookraj
Customer Service Representative
Winter Haven,Florida
Summary
Seasoned Sales Representative, reliable and upbeat Customer Service Representative, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Sales Advisor & Customer Service Representative
Wilhelmsen Ships Service
Rotterdam
12.2021 - 06.2023
- Maintained and effectively handled special cases in salesforce
- Processed orders and quotes through Blenda software and IFS
- Cohesively worked with the port coordination team and stock control in several different countries to fulfill deliveries on board vessel in a timely manner, on and off duty
- Follow up quotes within a week to week time period to ensure quote to order ratio was on top for the month
- Succeeded record breaking sales in one month during my employment.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Customer Service Representative
LyondellBasell
Rotterdam
04.2021 - 10.2021
- Multinational chemical company
- Maintaining and consistently checking the flow of orders in SAP, aligning with Customer master data, to ensure a timely delivery and correct invoicing and to update customer on any changes in order
- Serving customers with requests to operate as quickly and effectively
- Executing the “Order to Cash” process
- Cooperating and being team friendly with sales, planning and logistics to carry out an efficient and effective customer service team Challenge was working with several different accounts week to week, being the roll as back up CSR
Customer Service Representative / Port Coordinator
Drew Marine
Barendrecht
11.2015 - 10.2020
- Maritime Industry - technical services & solutions
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Reliable person in the customer service and logistics coordination departments
- Served a liaison for intercompany hubs in Norway, UK and the Netherlands to expedite the fulfillment of intercompany deliveries of chemical and gases
- Succeeded steps to ensure sufficient orders/deliveries – reviewing delivery receipts, invoices & product research
- Process orders/RFQs through B2B systems, JDE, GOL/GOP and Oracle
- Organized workload through Outlook, Excel
- Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
Medical Assistant
Dr. William Frumkin Cardiology
New York City
01.2014 - 01.2015
- Private cardiology clinic
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Happily assisted in clinical and administrated duties as an intern and thereafter as a graduate
- Ensuring patient room and patient is prep and ready for Physicians examinations/treatment
- Performed phlebotomy, vaccinations, routine lab tests, EKG & vital signs
- Schedule appointments and checked for routine medications and request referrals
- Executed numbers of hours of clinical duties and administrative tasks with ease
Secretary
Mike & Sons Construction Company NYC
New York City
01.2011 - 01.2013
- Interior designing & renovating specialties
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed administrative & payroll duties
- Answered, screened and directed phone calls, emails to the appropriate responsible
- Managing databases and maintain effective records and administration
- Maintained employees schedules, keep accurate records (financially and administration)
- Repeatedly praised for keeping daily schedules running smoothly
Education
Associate of Applied Science -
Allen School of Health Sciences
05.2013 - 05.2015
AAS - Fashion Merchandising & Management
LIM College
02.2012 - 05.2013
Regents Diploma - undefined
John Adams High School
09.2008 - 05.2012
Skills
Merchandising
Sales experience
Upselling strategies
Product demonstrations
Lead prospecting
Customer Relations
Client Service
Systems and software programs
Account development
Product promotions
Problem solving strength
Sales expertise
Interpersonal communication skills
Timeline
Sales Advisor & Customer Service Representative
Wilhelmsen Ships Service
12.2021 - 06.2023
Customer Service Representative
LyondellBasell
04.2021 - 10.2021
Customer Service Representative / Port Coordinator
Drew Marine
11.2015 - 10.2020
Medical Assistant
Dr. William Frumkin Cardiology
01.2014 - 01.2015
Associate of Applied Science -
Allen School of Health Sciences
05.2013 - 05.2015
AAS - Fashion Merchandising & Management
LIM College
02.2012 - 05.2013
Secretary
Mike & Sons Construction Company NYC
01.2011 - 01.2013
Regents Diploma - undefined
John Adams High School
09.2008 - 05.2012