Nirvani Prasad

Bronx,NY

Overview

years of professional experience

Mount Sinai Health System

New York, NY

04.2023 - Current

Act as liaison with Administrative Assistant staff to address patient concerns or other issues
Serve as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and act as the primary executive leader interface between Mount Sinai and key executives from the health systems vendors and partners
Responsible for scheduling appointments, consults, and follow-up appointments for patients using Epic and Citrix systems
Assist clinical team with prior-authorizations for medications and procedures
Create insurance based referrals and Epic referrals, as well as regulate medications scripts and imaging orders
Respond and reroute My Chart messages to providers and clinical team, revenue cycles, and billing coordinators
Assist in developing comprehensive training programs with new hires

Westchester Country Club

Mamaroneck, NY

10.2022 - 12.2023

Maintain service areas clean and stocked to increase efficiency while working tables
Process orders and keep flow of communication between patrons and kitchen staff
Provide dining checks, collect payment, and document transaction receipts
Answer patrons’ inquiries, suggest recommendations, and accommodate special service requests to ensure customer satisfaction in a fast-paced environment

Americare Inc.

Brooklyn, NY

03.2021 - 08.2022

Cleaned residence, ran errands, managed laundry, and competed weekly grocery shopping
Provided staff coaching, mentoring, and consultation to enhance performance and professional development
Entrusted to handle confidential and sensitive situations in a professional manner
Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels

New York Athletic Club

Pelham, NY

06.2015 - 01.2016

Processed dining transactions, and maintained book keeping
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations for satisfied patrons
Increased sales significantly by upsell by high-end products to patrons
Developed professional network relationships with patrons

SUNY Westchester Community College

Valhalla, NY

08.2017

Computer: Advanced in Microsoft Office Suite (Excel, PowerPoint, Word), Epic, Citrix, Cisco Jabber, Adobe Photoshop, POS

Soft: Customer Service, Sales and Marketing, Communications, Billing and Coding, Hospitality, De-escalations