Nisa Altin Gentry
Hampton,VA
Overview
7
7
years of professional experience
Work History
International Team Associate
AIESEC
09.2017 - 06.2018
- Consulted with companies on personnel requirements, and assisted in locating suitable international candidates for needed positions.
- Interviewed and vetted individuals searching for placement within local businesses.
Shift Manager
Rosso Restaurant
05.2019 - 01.2021
- Led team of servers and kitchen staff to ensure efficient service during peak hours.
- Trained and mentored new employees on operational standards and customer service protocols.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Monitored food safety compliance, ensuring adherence to health regulations and best practices.
Bartender
Octopus Garden
04.2023 - 03.2024
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Crafted and served a diverse range of cocktails and beverages, enhancing customer experiences.
- Managed inventory levels, performing regular stock assessments to minimize waste.
- Trained new bartenders on techniques, service standards, and menu offerings for consistent quality.
Bus Monitor
DODEA Okinawa
12.2023 - 03.2024
- Monitored student behavior and safety during transportation to ensure a secure environment.
- Assisted students with boarding and disembarking the bus, promoting efficiency in daily operations.
- Communicated effectively with drivers to relay important information regarding student needs and safety protocols.
- Observed and documented incidents, providing accurate reports to school officials for further action.
Customer Service Representative
Mediatti Broadband Communications Okinawa
03.2024 - 01.2025
- Resolved customer inquiries via phone and email, ensuring high satisfaction levels.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed order processing and tracked shipments using CRM software to enhance efficiency.
- Collaborated with team members to streamline communication processes and improve response times.
Education
Bachelor of Arts - Business Administration
01.2022
- I completed my degree through one of the most prestigious universities in Turkiye.
- 3.2 GPA
- Study Abroad: Heidelberg, Germany. Continued to study International Business Administration at SRH University.
Skills
- Bilingual; Native Turkish and Professional Working Proficiency in English
- Reliability and punctuality
- Excellent interpersonal skills
- Strong in operational and organizational management
Timeline
Customer Service Representative - Mediatti Broadband Communications Okinawa
03.2024 - 01.2025
Bus Monitor - DODEA Okinawa
12.2023 - 03.2024
Bartender - Octopus Garden
04.2023 - 03.2024
Shift Manager - Rosso Restaurant
05.2019 - 01.2021
International Team Associate - AIESEC
09.2017 - 06.2018
Cukurova University - Bachelor of Arts, Business Administration