Nisa Holmes
Customer Service
Covington,GA
Summary
Dedicated, organized, motivated, and friendly customer service professional with 10 years of experience in providing exceptional support in fast paced environments. Skilled in managing front end operations, resolving customer issues with professionalism and efficiency, while maintaining high customer satisfaction ratings, confidentiality, and composure.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
Bolongo Bay Resorts
03.2022 - 08.2024
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented scheduling system to optimize front desk coverage during peak hours.
- Enhanced guest experience by resolving complaints efficiently and professionally.
- Monitored inventory levels of front desk supplies, ensuring timely replenishment.
- Coordinated with housekeeping and maintenance to address guest needs promptly.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Kept accounts in balance and ran daily reports to verify totals.
Print & Client Manager
Office Depot Inc
08.2020 - 09.2022
- Assisted in managing client accounts and addressing inquiries to ensure satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Supported the development of client relationships through effective communication and follow-ups.
- Participated in team meetings to discuss strategies for improving client engagement.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
- Oversaw daily operations, ensuring team alignment with organizational goals.
- Implemented process improvements, enhancing workflow efficiency and team productivity.
- Coordinated project timelines, ensuring timely completion of deliverables across departments.
- Create schedules and trainings, approve vacation and time offs
Cashier
Chelsea's Drugstore
11.2018 - 07.2020
- Processed customer transactions efficiently while ensuring accurate cash handling.
- Managed inventory levels and restocked merchandise to maintain store organization.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Operated point-of-sale systems, ensuring quick and accurate transaction processing.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Lead
Walgreens
03.2015 - 09.2017
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members, fostering a collaborative work environment.
- Streamlined processes to enhance productivity and reduce operational downtime.
- Coordinated shift schedules, optimizing staff allocation based on workload demands.
- Resolved customer inquiries promptly, enhancing overall satisfaction and retention rates.
- Conducted regular inventory assessments, ensuring optimal stock levels and minimizing waste.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
General
Far Rock High School
Far Rockaway, NY05-2010
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Conflict management
- Leadership qualities
- Customer service expertise
- Time management
- Staff supervision
- Inventory oversight
- Daily reporting
- Customer service management
- Delegating work assignments
- Training and mentoring
Languages
English
Full Professional
Timeline
Front Desk Manager
Bolongo Bay Resorts
03.2022 - 08.2024
Print & Client Manager
Office Depot Inc
08.2020 - 09.2022
Cashier
Chelsea's Drugstore
11.2018 - 07.2020
Shift Lead
Walgreens
03.2015 - 09.2017
General
Far Rock High School
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