Summary
Overview
Work History
Education
Skills
Timeline
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Nisa Mason

Las Vegas,NV

Summary

Outgoing Wireless Sales Associate offering 5 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Overview

7
7
years of professional experience

Work History

Mobile Expert

T-Mobile
02.2018 - Current
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.

Recruiter

Goettl
06.2017 - 02.2018
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Developed and implemented plans to improve recruitment process.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency by creating a data base.

Teacher's Aide

Doral Academy
08.2016 - 06.2017
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom activities, tutoring, and reviewing work.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Graded assignments and reported individual progress to teacher.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.

Education

High School Diploma -

Odyssey Charter High School
Las Vegas, NV
06.2015

Skills

  • Inventory Management
  • Customer Assistance
  • Product Knowledge
  • Merchandising and Display
  • Creative Thinking
  • Verbal and Written Communication
  • Team Cooperation
  • Customer Service
  • Organization
  • Exceeding Customer Expectations
  • Honest and Dependable
  • Detail-Oriented

Timeline

Mobile Expert

T-Mobile
02.2018 - Current

Recruiter

Goettl
06.2017 - 02.2018

Teacher's Aide

Doral Academy
08.2016 - 06.2017

High School Diploma -

Odyssey Charter High School

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Nisa Mason