Nisa Patel
Humble,TX
Summary
Pharmacist with extensive experience in pharmacy management, data analysis, process implementation and team education. In depth expertise in medication dispensing, patient consultation on drug use, dosage and adverse effects. Demonstrating collaboration with healthcare professionals and associated entities to ensure quality service based on patient specific cases.
Overview
16
16
years of professional experience
Work History
Pharmacy Manager
Texas Children's Hospital- The Center for Children and Women at Greenspoint & Southwest
02.2021 - Current
- Develop, implement, analyze, and improve new pharmacy processes and workflows
- Collect, analyze, and present quality data to leadership of The Center for Children and Women and pharmacy team during quarterly meetings
- Monitor and implement new initiatives to provide quality of care for Center patients
- Oversee day to day pharmacy operations, including budgeting, operationalized business objectives, and reviewing expenses/revenue
- Manage a diverse group of pharmacists and technicians between two locations
- Foster interdisciplinary collaboration by participating and leading several multidisciplinary committees, providing support for Center-wide patient events
- Lead clinical pharmacists in various projects, pharmacy initiatives and clinical programs
- Ensure all business licenses and personnel licenses and certificates are current and in date.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Reviewed and developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Pharmacist in Charge
Texas Children's Hospital- The Center for Children and Women at Greenspoint
01.2018 - 02.2021
- Reviewed and supported employee projects
- Analyzed safety scoop data to identify and resolve process holes
- Reviewed and modify workflow as workload increased
- Managed staff schedule
- Worked with leadership to provide care in multidisciplinary environment
- Participated and presented quality data to pharmacy team quarterly
- Conducted monthly audits in pharmacy to ensure quality, safe services and to ensure compliance with state and federal laws
- Conducted annual inventory and managed control substances
- Supported pharmacy retail operations by verifying prescriptions, counseling, and administering immunizations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Staff Pharmacist
Texas Children's Hospital -The Center for Children and Women at Greenspoint
05.2013 - 01.2018
- Helped set up pharmacy at The Center Greenspoint
- Ensured medication orders/prescriptions are processed and dispensed accurately
- Provided counseling and in-depth education to patients and families
- Oversaw controlled substance (CII) drug orders
- Provided Immunizations and performed DUE's
- Evaluated use of high dollar medications and suggest cheaper alternatives to providers
- Made appropriate therapeutic interchange recommendations to providers to lower cost for Healthplan
- Increased employee satisfaction and efficiency of pharmacy workflow by working on Quality Improvement Projects
- Cultivated collaborative cultural with multidisciplinary teams of The Center by providing pharmacy related presentations
- Promoted quality assurance through Pharmaceutical Care Incentive Program
- Trained support staff
- Effectively resolved insurance rejections and other billing issues
Pharmacist in Charge-interim
Texas Children's Hospital -The Center for Children and Women at Greenspoint
02.2014 - 05.2014
- Held weekly staff meetings
- Managed inventory and backorders
- Maintained appropriate record keeping (prescription/patient logs)
- Collaborated with care coordinators about smoking cessation prescriptions for family members
- Reviewed monthly checklist
- Assigned projects to team members
- Reported monthly financials
- Supervised and coached team of pharmacists and technicians
Pharmacist in Charge
CVS/Pharmacy
09.2008 - 04.2013
- Managed inventory productivity and maintained appropriate record keeping (prescription/patient logs)
- Supported retail operations by verifying prescriptions, counseling, fielding questions and administering immunizations
- Interviewed/ hire and trained support staff for district
- Managed scheduling for pharmacy staff
- Provided quality patient care through various programs offered through company.
Education
Doctor of Pharmacy - Pharm. D
University of Houston College of Pharmacy
Houston, TX05.2007
Bachelor of Arts - Biology
Baylor University
Waco, TX05.2003
Skills
- Pharmacy Practice and Communication Skills
- Proficient in Microsoft Excel for reporting and analytics
- Proficient in EPIC/Willow Ambulatory
- BLS Certified, AHA BLS for Healthcare Providers
- Certified Immunizer, APhA Pharmacy-Based Immunization Delivery Certification, (2009)
- Licensed Pharmacist- Texas License #45292
- Current Texas State Board of Pharmacy Preceptor Certification
Timeline
Pharmacy Manager
Texas Children's Hospital- The Center for Children and Women at Greenspoint & Southwest
02.2021 - Current
Pharmacist in Charge
Texas Children's Hospital- The Center for Children and Women at Greenspoint
01.2018 - 02.2021
Pharmacist in Charge-interim
Texas Children's Hospital -The Center for Children and Women at Greenspoint
02.2014 - 05.2014
Staff Pharmacist
Texas Children's Hospital -The Center for Children and Women at Greenspoint
05.2013 - 01.2018
Pharmacist in Charge
CVS/Pharmacy
09.2008 - 04.2013
Doctor of Pharmacy - Pharm. D
University of Houston College of Pharmacy
Bachelor of Arts - Biology
Baylor University
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