Nisaa Bilal
Norfolk,VA
Summary
I love working in customer service i have over 35 years experience working with the community. I love volunteering for initiatives programs and animal shelters.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Alligent Group
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Ambassador
AllClear ID
06.2019 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Manager
chekers Rallys
12.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bakery Assistant
Sams Club Bakery
01.2020 - 12.2022
- Bargoda Bar ,salad Bar,Baker,Cook
Bakery Worker
Sams Club Bakery
01.2020 - 12.2022
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Server
Advantage Solutions
01.2013 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Crew Member
Chick-fil-A
05.2016 - 11.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Food demonstration, Supervisor/Manager
Farm Fresh
03.2014 - 11.2017
- Pleasantly engaged all individuals, offered product samples and handed out coupons and food information.
- Set up area for product demonstration neatly and made sure all necessary food and informational materials nearby.
- Prepared demonstration foods and placed on napkins or plates for attractive display.
- Observed strict health and hygiene procedures to maintain food safety.
Sales associate, Server/Cashier
Spirit of Norfolk
03.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Server,bartender,cashier,waiter, Server/Bartender
Crowne Plaza Hotel
05.2014 - 01.2016
- The community
- Server
- Ineractions marketing - California
Supervisor/Manager
Lemongrass Grille Chesapeake
01.2008 - 10.2013
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Server/Waiter
Golden Corral-SET Corral, LLC
02.2002 - 11.2012
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
GED -
Huntersville center
Norfolk, VA1998
Skills
- Supervisor (10 years), Manager (10 years), Customer Service, Key Holder, Retail Management
- Certifications/Licenses
- ServSafe
- December 2017 to December 2022
- I manage a crew
Timeline
Customer Service Representative
Alligent Group
03.2022 - Current
Bakery Assistant
Sams Club Bakery
01.2020 - 12.2022
Bakery Worker
Sams Club Bakery
01.2020 - 12.2022
Ambassador
AllClear ID
06.2019 - Current
Manager
chekers Rallys
12.2017 - Current
Crew Member
Chick-fil-A
05.2016 - 11.2018
Sales associate, Server/Cashier
Spirit of Norfolk
03.2015 - 02.2016
Server,bartender,cashier,waiter, Server/Bartender
Crowne Plaza Hotel
05.2014 - 01.2016
Food demonstration, Supervisor/Manager
Farm Fresh
03.2014 - 11.2017
Server
Advantage Solutions
01.2013 - 09.2019
Supervisor/Manager
Lemongrass Grille Chesapeake
01.2008 - 10.2013
Server/Waiter
Golden Corral-SET Corral, LLC
02.2002 - 11.2012
GED -
Huntersville center
Similar Profiles
Justen GravettJusten Gravett
Combo Welder at Alligent IndustrialCombo Welder at Alligent Industrial
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
ALEXANDER JONESALEXANDER JONES
Marketing Manager at Executive Table Group / Executive Hotel GroupMarketing Manager at Executive Table Group / Executive Hotel Group
Gabriella BaranyaiGabriella Baranyai
Independent Contractor at Norview CarsIndependent Contractor at Norview Cars
Jamari BullockJamari Bullock
Senior Guest Service Agent at Goldkey PHRSenior Guest Service Agent at Goldkey PHR