Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
• Oversee daily operations across multiple clinic locations to ensure smooth, efficient workflow and a positive patient experience.
• Supervise, mentor, and train administrative and clinical staff; conduct regular performance evaluations and provide ongoing professional development.
• Manage patient flow, optimize appointment scheduling, and coordinate resources to minimize wait times and enhance care delivery.
• Monitor and analyze patient care processes, implement improvement strategies, and uphold high standards of clinical service.
• Lead recruitment efforts for new staff, including interviewing, hiring, onboarding, and retention initiatives to ensure optimal staffing levels.
• Enforce compliance with healthcare regulations, accreditation standards, and clinic policies to ensure patient safety and organizational integrity.
• Conduct budgeting and cost analysis; oversee expense management and monitor financial performance to meet operational goals.
• Manage patient communications, resolve complaints, and proactively address patient needs to ensure satisfaction and loyalty.
• Oversee supply chain and inventory, ensuring all necessary medical and office supplies are appropriately stocked.
• Analyze operational data, prepare management reports, and recommend process improvements to senior leadership.
• Coordinate with physicians, nurses, and allied health professionals for seamless patient care and efficient clinic operations.
• Implement and supervise electronic health record (EHR) systems, ensuring data accuracy, confidentiality, and regulatory compliance.
• Develop and execute strategies to improve patient care quality, satisfaction scores, and clinic reputation.
• Handle payroll, timekeeping, and benefits administration for clinic staff.
• Coordinate maintenance of clinic facilities to ensure a safe, functional, and welcoming environment.
• Cultivate relationships with referring providers, hospital partners, and vendors to support organizational goals.
Healthcare administration
Electronic health records (EHR) management
Regulatory compliance (HIPAA, FDA, pharmacy laws)
Inventory, formulary, and supply chain management
Medical billing and insurance coordinate
Team leadership and staff training
Multi-site and regional operations oversight
Conflict resolution and employee relations
Project management
Budgeting and financial planing
Process improvement
Change management
Market and competitive analysis (healthcare sector)
Policy development and strategic planning
Relationship management with physicians, vendors, and insurers
Presentation and public speaking
Cross-functional team collaboration
Recruitment and onboarding
Medical Office Administration
Traveling and exploring new places Participating in Various sports for exercise