Nischa Anderson
Kent,WA
Summary
Encouraging manager and analytical problem-solver with a talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Fragrance Outlet
04.2017 - Current
- Manages daily store operations, ensuring a clean and safe environment for both customers and employees
- Resolves customer complaints with professionalism, fostering positive relationships and enhancing customer satisfaction
- Trains and mentors staff, focusing on customer service excellence and product knowledge to improve client satisfaction
- Conducts performance evaluations, offering constructive feedback and supporting staff development and growth
- Oversees financial management, including budgeting, expense monitoring, and accurate record-keeping, to ensure fiscal responsibility
Store Manager
Perfumaina
03.2014 - 05.2016
- Optimized daily operations by revising opening and closing procedures, resulting in heightened operational efficiency
- Analyzed sales trends and performance data, contributing to informed decision-making for store improvement initiatives
- Conducted comprehensive inventory management, ensuring accuracy and adherence to budget constraints through regular audits and strategic ordering
Store Manager
Wet Seal
01.2013 - 01.2014
- Enhanced customer satisfaction by resolving complaints efficiently and conducting staff training on customer service and product knowledge
- Streamlined daily operations, ensuring a clean and safe environment, while managing inventory levels and optimizing merchandise rotation
- Implemented loss prevention strategies and employee scheduling that aligned with projected customer traffic, contributing to reduced shrinkage and improved operational efficiency
Education
Diploma -
East Anchorage High
Anchorage, AKSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Operations
- Customer Service Management
- Training and Mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding Communication Skills
- Inventory Management
- Store Merchandising
- Cash Management
- Shift Scheduling
- Retail Inventory Management
- Recruitment and Hiring
- POS Systems
- Inventory Control
- Goals and Performance
- Team Building and Leadership
- Team Motivation
- Operations Management
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Store Displays
- Staff Supervision
- Sales Expertise
- Employee Scheduling
- Documentation and Reporting
- Relationship Building and Management
- Sales Strategies
- Team Development
- Retail Sales Techniques
- Product Merchandising
- Payroll Management
- Customer Response
- Bank Deposit Procedures
- Loss Prevention
- Bank and Safe Deposits
- Sales Coaching
- Competitor tracking
- Sales presentation
- Account planning
- Market development
- Budget management
Timeline
Store Manager
Fragrance Outlet
04.2017 - Current
Store Manager
Perfumaina
03.2014 - 05.2016
Store Manager
Wet Seal
01.2013 - 01.2014
Diploma -
East Anchorage High
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