Nischal Chapagain

- Coordinated daily operational activities and production support processes to meet business and operational goals.

- Partnered with cross-functional teams to identify operational issues and drive process improvements.

- Monitored system and equipment performance, driving timely escalation and issue resolution.

Supported ERP system operations while maintaining accurate production and operational records.

- Led team communication and owned issue tracking to ensure timely task completion.

- Managed PLC basics and troubleshooting across sensors, actuators, motors, relays, solenoids, and pneumatic systems.

- Assisted in troubleshooting electrical control systems for industrial automation equipment. Helped diagnose machine faults in various machines and conveyor systems. Supported maintenance efforts for operational efficiency in machinery.

- Supported AOI AVI MDA ICT machine-to-machine communications for reliable device connectivity.

- Read electrical schematics for AC/DC circuits and performed voltage and continuity testing using multimeter tools.

- Maintained documentation and reports related to production metrics, incidents, and operational improvements.

- Provided application and production support for business-critical systems and services.

- Managed and resolved user incidents, service requests, and technical issues in accordance with SLA guidelines.

- Performed first-line investigation, triage, and troubleshooting to diagnose application issues, escalating unresolved or complex cases to development and Level 3 support teams.

- Monitored application performance and owned identification of system improvement and optimization opportunities.

- Created SQL reports and queries to analyze application performance and identify business data trends.

- Maintained detailed records of incidents, root-cause analysis, resolutions, and service interruptions.

- Coordinated end-user issue documentation by delivering troubleshooting guidance and communicating resolution updates while participating in change management activities to minimize service impact.

- Coordinated deployment and ongoing support of system solutions with developers, network administrators, and technical teams.