Nisdalys Alvarez
Holiday
Summary
Motivated professional with strong management, communication, and organizational skills. Proven track record in delivering exceptional customer service and enhancing workplace performance. Committed to continuous growth and achieving measurable success in all endeavors.
Overview
18
18
years of professional experience
Work History
Community Manager
WPG Management, LLC
Largo
03.2024 - Current
- Oversaw daily property operations while ensuring full compliance with management procedures.
- Managed a high-volume phone system and acted as the primary liaison for tenants and prospective residents, delivering exceptional customer service.
- Utilized AppFolio software to manage the full resident lifecycle, including evictions, move-ins, move-outs, and lease renewals.
- Led on-site staff to achieve occupancy and retention goals, supervised team performance, and negotiated vendor contracts with clear communication.
- Handled accounts receivable and payable, and prepared comprehensive daily, weekly, and monthly reports.
- Processed resident payments, lease renewals, late notices, and 7-day notices.
Compliance
Chatholic Charities
Clearwater
04.2022 - 01.2025
- Handled all file pertaining to tenants and future tenants.
- Managed all resident notices, Leases and renewals, etc.
- Coordinate and perform maintenance services including routine property inspections.
- Yardi experience
- Tax Credit
- Project based Section 8
- Home
- Ship
Property Manager
Park Terrace Apartments
10.2016 - 04.2022
- Managed resident relationships by enforcing community policies, addressing concerns and complaints, and ensuring timely resolution and follow-up.
- Collected and posted rent and income and executed company procedures for managing outstanding balances.
- Conducted regular inspections of common areas to maintain cleanliness, safety, and curb appeal.
- Handled payroll and prepared weekly corporate reports, monthly program reports, and all audit-related documentation.
- Oversaw move-ins, move-outs, and Notices of Change (NOCs).
- Maintained high occupancy rates and minimized delinquency.
- Completed Fair Housing training and utilized Yardi software for daily operations.
- Experienced in managing Tax Credit properties.
Property Manager
Pasco Woods Apartments
02.2014 - 08.2016
- Supervised daily operations including resident relations, vendor contract management, marketing, and leasing activities.
- Oversaw accounts payable and receivable, ensuring accurate financial reporting.
- Conducted regular property inspections and submitted detailed reports to the Regional Manager.
- Prepared and evaluated bids from third-party vendors to ensure quality service and cost efficiency.
- Consistently achieved and maintained occupancy rates above 98%.
- Managed lease agreements, rent collection, and enforcement of community policies.
- Generated and submitted weekly operational and monthly compliance reports.
- Completed Fair Housing training.
- Proficient in Property Boss software with experience in managing Tax Credit properties.
Assistant Manager -Property Manager
Park Terrace Apartments
Tampa
09.2011 - 01.2014
- Managed a high-volume phone system and served as the primary point of contact for tenants and prospective residents, ensuring a consistently positive customer experience.
- Responsible for marketing and leasing apartment units to maintain occupancy goals.
- Maintained and organized all tenant files, including resident notices, lease agreements, and renewals.
- Coordinated maintenance services and conducted routine property inspections to ensure quality and safety.
- Proficient in Yardi software with Grace Hill training and experience in managing Tax Credit housing programs.
Leasing Agent
EM Apartments LLC dba Park Place Apartments
Tampa
02.2008 - 06.2011
- Responsible for marketing and leasing apartment units while effectively assessing and responding to prospective residents' needs.
- Supported operations across up to five properties, serving as an assistant to multiple property managers.
- Recognized by company leadership for reliability and performance, earning a promotion to Property Manager.
- Experienced in rent collections, eviction processes, and maintaining strong tenant relations.
Skills
- Fair housing regulations
- Accounts payable management
- Conflict resolution
- Yardi and AppFolio proficiency
- Customer service excellence
- Budget management
- Microsoft Office proficiency
- Bilingual communication: English/Spanish
- Leadership skills
- Excel expertise
- Section 8 knowledge
Timeline
Community Manager
WPG Management, LLC
03.2024 - Current
Compliance
Chatholic Charities
04.2022 - 01.2025
Property Manager
Park Terrace Apartments
10.2016 - 04.2022
Property Manager
Pasco Woods Apartments
02.2014 - 08.2016
Assistant Manager -Property Manager
Park Terrace Apartments
09.2011 - 01.2014
Leasing Agent
EM Apartments LLC dba Park Place Apartments
02.2008 - 06.2011
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