NISE CATHEY

Committed more than 15+ years to excellence in Inside Sales and Customer Service.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Proven track record of building customer relationships and successfully closing sales. Talented and successful at multi-tasking and balancing customer needs. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

• Developed and directed Leadership Training for associates with noticeable potential, guiding their transition from representative to supervisor and from supervisor to manager.
• As Call Center Supervisor, grew center performance from #16 in the SE region to #1 within 2 months, within 6 months of my arrival.
• Built successful teams through new initiatives, including an Instant Incentive employee recognition program targeted to increase moral.
• Under my leadership, took center from being the lowest performing to #1 in the district.
• Implemented "incubation period" or on-floor training phase targeted at increasing moral, resulting in an increase in employee retention.
• Implemented additional training programs. Collaborated with Consumer Team to develop delivery training pertaining to sales order negotiation and customer care.
• Eight associates promoted to manager within 12 months of training.

• Trained individuals in sales, service and collections throughout SE region. Responsible for instructing new hire representatives (8 weeks). Provided weekly documentation on performance and attendance during class. Project leader responsible for training PAL (Peer Assist Learning) throughout the region.
• Provided training delivery for consumer associates. Submitted end of class reports including dismissal of new hires during class. Managed clerical staff.
• Trained on several systems such as Catalyst, Sales Force,CRM, (Customer Relationship Management) MSA,(Managed Service Account) ETC.