Denise Gonzalez
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Receptionist
Brident Dental
02.2024 - Current
- Greeting clients and engaging in pleasant conversations while managing check-in process
- Answering multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolving clients issues quickly and notified supervisor immediately when problems escalate
- Maintaining files and records by implementing effective filing systems that boost efficiency and organization
- Calculating billings and posting charges to room accounts, reviewing charges with guests at checkout
- Communicating with insurance companies to dispute unpaid claims and verify patient insurance coverages
Administrative Receptionist
Tino's Paint and Body Shop
06.2021 - 12.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Submitted cash and check deposits and generated cash receipts to record money received
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Called insurance company to verify claims
- Followed up overdue payments and payment plans from clients
Personal Banker
Wells Fargo Bank, N.A.
05.2018 - 05.2021
- Provided customer service
- Greeted customers upon entry
- Processed daily transactions
- Verified customers personal information
- Counted customers cash
- Maintained neat and tidy work area
- Maintained record of inventory
- Promoted financial products by maintaining excellent service offering knowledge
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
Shift Supervisor
PLS Check Cashers
02.2015 - 10.2017
- Strong interaction with customers
- Control break times and schedule
- Cross sell and upsell
- Met any store sale goals
- Received/paid out money
- Resolved customer complaints
- Daily balanced safe, drawers, and store every shift
- Managed high amounts of inventory in safe/store
- Prepared, verified, and cashed money orders
- Processed bill payments in a timely and careful manner
- Encouraged customers to sign up for pre-paid debit cards for ease of use
- Explained the use and advantage/available options on products offered
- Monitored employees and work activities to ensure they are effective in their role
- Greeted customers upon entry and assisted with information needed
- Kept employee area properly secured at all times following company policies
- Trained, instructed, sales, heavy cash handling, record keeping, and customer service
- Transferred funds on account upon customer's request
- Cashed checks and paid money out after carefully verifying check with sufficient funds and verifying customers identity
- Opened new customers accounts, handled personal information, and entered in system
Education
High School Diploma -
San Jacinto College
Pasadena, TX05.2026
Skills
- Attention to detail
- Time management
- Mathematical calculations
- Verbal communication
- Written communication
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Research skills
- Record keeping
- Filing
- Faxing
- Keyboarding
- Data entry
- Bookkeeping
- Handling paperwork
Timeline
Receptionist
Brident Dental
02.2024 - Current
Administrative Receptionist
Tino's Paint and Body Shop
06.2021 - 12.2023
Personal Banker
Wells Fargo Bank, N.A.
05.2018 - 05.2021
Shift Supervisor
PLS Check Cashers
02.2015 - 10.2017
High School Diploma -
San Jacinto College
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