Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Nisha Deonarine

Richland,WA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvment
10.2021 - Current
  • Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
  • Boosted sales performance by implementing effective sales strategies and techniques.
  • Organized regular feedback sessions with clients to identify areas of improvement in product features or services offered – driving continuous innovation efforts internally.
  • Collaborated closely with marketing teams, providing useful insights that shaped the creation of effective promotional materials and campaigns.
  • Collaborated with cross-functional teams for product launches, leading to increased brand exposure and sales revenue.
  • Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions.
  • Streamlined the sales process for increased efficiency, leading to higher conversion rates.
  • Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
  • Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
  • Conducted regular training sessions for junior sales staff, contributing to their professional development and overall team success.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Pro Building Lumber Department Supervisor

Lowes Home Improvment
03.2020 - 06.2020
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Handled cash register, returns and refunds.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Built and designed large displays weekly to promote specific products.
  • Examined logs to verify completeness and accuracy of documentation.
  • Mentored and supervised Number-member city department for population of Number.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Promoted business' development by building and maintaining relationships with new clients.

Department Supervisor Lumber Building Materials

Home Depot
03.2018 - 02.2020
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
  • Managed budgets with careful planning, monitoring expenses closely to avoid overspending while ensuring necessary resources were available for daily operations.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
  • Spearheaded initiatives aimed at reducing operational costs without compromising service quality or employee morale.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased retail space by Number square feet by improving gross profits by Number%.
  • Propelled market share to surge ahead of competitors and earn #Number ranking.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Successfully drove new product lines to increase annual profits by Number%.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Researched issues to obtain appropriate answers to customer inquiries.

Manager/Owner

SUBWAY®Restaurants
06.2015 - 03.2018
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.

Education

Business Studies

St Kevin’s College
Trinidad West Indies
05.1993

Science Education

Barrackpore Secondary Comprehensive
Trinidad Well Indies
06.1989

Skills

  • Value Proposition Development
  • Enterprise Sales
  • Performance Tracking
  • Upselling strategies
  • Contract Negotiations
  • Pipeline Management
  • Cold-calling
  • Direct Sales
  • Product presentation
  • New Agent Training
  • CRM software proficiency

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Over the year working at Lowe’s I was number 1 in pro credit and mvp both district and region!The previous years in Farmingdale New York and my present location at Pasco Lowes .My numbers speak for it self I am passionate about my job my customers and being the best at whatever I do !!Currently my sales exceeds last year by approximately ($300000.)three hundred thousand dollars and exceeds both my pro specialist numbers as well

Timeline

Pro Sales Specialist

Lowes Home Improvment
10.2021 - Current

Pro Building Lumber Department Supervisor

Lowes Home Improvment
03.2020 - 06.2020

Department Supervisor Lumber Building Materials

Home Depot
03.2018 - 02.2020

Manager/Owner

SUBWAY®Restaurants
06.2015 - 03.2018

Business Studies

St Kevin’s College

Science Education

Barrackpore Secondary Comprehensive

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Nisha Deonarine