Nisha Dial
Summary
Results-driven operations professional with a strong background in national operations and strategic planning. Recognized for the ability to effectively collaborate with teams and achieve operational goals. Known for reliability and adaptability, utilizing expertise in logistics and process improvement to meet the ever-changing needs of the business.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
2
2
Certifications
Work History
Sr. National Operations Manager
Ricoh USA
04.2021 - Current
- Collaborate with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Manage, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Manage change effectively during periods of rapid growth or restructuring within the organization.
- Establish strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs.
- Increase operational efficiency by streamlining processes and implementing new technologies.
- Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes
- Develops strategic relationships beyond initial contact to build foundation for customer partnership
- Advocate as voice of the customer by creating and directing cross-functional teams to quickly prioritize actions that create maximize value and enhance customer partnership
- Uses several methods to analyze complex problems, identify root cause and determine optimal solutions in the resolution of account issues to ensure complete customer satisfaction
- Responsible for identifying, improving performance, productivity, efficiency and profitability through the engineering/reengineering and implementation of effective best practices and strategies in support of building customer value
National Operations Manager
Ricoh USA
04.2015 - 06.2021
- Administered the implementation process and operational best practices by engaging the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements
- Focused on business retention by assisting with the reestablishment of successful steady-state
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Implemented rigorous quality control measures, ensuring all products met or exceeded customer expectations.
- Identified profitable business leads and built pipeline of prospective customers.
- Managed budgets and financial reporting to ensure fiscal responsibility and cost-effective operations.
National Operations Specialist
Ricoh Business Solutions
04.2009 - 04.2015
- Assisted with the deploying strategy, supporting business cases and various enterprise-wide high-level project plans
- Responsible for applying tools and techniques at different levels to achieve project deadline and in reference to the Statement of Work
- Developed and maintained tracking database and report on key milestones of each project
- Managed delivery of all outbound solutions to customers
- Compiled data and reporting for Annual Customer Strategy (ACS) and Quarterly Strategy Update (QSU) creation including customer presentation participation
- Supported Ricoh's On-boarding support process (order management, billing, TS, EDS, PMO) in relation to customer expectation and satisfaction
- Ensured commitments, contractual expectations and SLAs are adhered to and exceeded
- Aligned with the Customer and core teams capturing, managing, and communicating needs and actions in order to meet customer expectation
Global Sales Support Analyst
Ricoh Business Solutions
12.2005 - 04.2009
- Responsible for maintaining client relationship for multiple Fortune Global 500 clients
- Works with internal resources to increase wallet share in existing accounts
- Liaison for client key decision makers, including problem resolution and customer product implementations
- Ensured contractual Service Level Agreements are being exceeded and conducts customized review with clients on results
- Participated on numerous integration and process improvement team, including Order to Invoice Workshop, SLA and Oracle process improvement
- Created custom pricing models tailored to individual client needs, maximizing deal closure rates without compromising profit margins.
- Collaborated with cross-functional teams to develop strategies for boosting revenue growth.
Technical Application Specialist
Ricoh Business Solutions
05.2002 - 12.2005
- Proactively developed and executed plans for training activities, i.e., trains customers on Connected and Color devices and advanced solution applications
- Responsible for Installs, configures, and sets print drivers to default on customer workstations
- Visited current customers with low volume to increase Total Document Volume
- Provided guidance and on the job training to less experienced Technology Applications Specialists, assisting them in developing proficiency in training techniques, territory management, documentation and follow up procedures
- Identified potential sales leads for sales and network services departments
- Interacted with IT department for networked printer support
- Acted as a lead TAS on large installations in home and branch offices nationally
- Conducted seminars with internal sales and service workgroups to provide improved training solutions to external customers
- Implemented, support and management of custom software applications
Education
Associate of Applied Science -
La Guardia Community College
05.2001 - 06.2002
High School -
John Adams High School
06-2000
Skills
Operational excellence
Key performance indicators
Stakeholder management
Recruitment and selection
Forecasting
Cross-functional coordination
Employee & Customer engagement
Operational efficiency
Sales support
MS office suite
Strategic planning
Compliance management
Expense tracking
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking Abilities
Operations management
Decision-making
Certification
ITIL Certification (Pursuing)
Timeline
Sr. National Operations Manager
Ricoh USA
04.2021 - Current
National Operations Manager
Ricoh USA
04.2015 - 06.2021
National Operations Specialist
Ricoh Business Solutions
04.2009 - 04.2015
Global Sales Support Analyst
Ricoh Business Solutions
12.2005 - 04.2009
Technical Application Specialist
Ricoh Business Solutions
05.2002 - 12.2005
Associate of Applied Science -
La Guardia Community College
05.2001 - 06.2002
High School -
John Adams High School
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