Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nisha Franklin

Nisha Franklin

Baton Rouge,LA

Summary

Proven leader in retail management, notably with Citi Trends, where I spearheaded initiatives that significantly enhanced customer satisfaction and sales. Expert in inventory control and staff training, my strategic approach to sales promotions and team leadership resulted in measurable performance improvements. Skilled in negotiation and problem-solving, I excel in fast-paced environments, driving growth and operational excellence. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

10
10
years of professional experience

Work History

Lead Sale Associate

Dollar General
04.2024 - Current
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Handled cash register operations and customer transactions to process payments.

Store Manager

CitiTrends
10.2021 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Dollar General
04.2020 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Lead Sales Representative

Family Dollar
01.2015 - 04.2018
  • Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Boosted sales revenue by developing and implementing targeted sales strategies.
  • Collaborated with the marketing team to develop promotional materials that drove customer interest and sales growth.

Education

GED -

Baton Rouge Community College
Baton Rouge, LA
08.2025

Skills

Customer Service

Retail Store Operations

Cash Handling

Team Leadership

Goal-Oriented

Cash Handling Accuracy

Pricing and Labeling

Staff Training and Development

POS System Operation

Flexible Schedule

Sales Training

Customer Needs Assessment

POS system knowledge

Teamwork and Collaboration

Merchandise displays

Mentoring and training

Inventory and Stocking

Staff Supervision

Sales strategy

Loss Prevention

Inventory Control

Sales Promotions

Inventory Oversight

Account Management

Product Promotions

Shift Scheduling

Brand Promotion

Sales strategy development

Negotiation

Payment Processing

Reliability

Problem-solving abilities

Attention to Detail

Organizational Skills

Excellent Communication

Multitasking

Timeline

Lead Sale Associate

Dollar General
04.2024 - Current

Store Manager

CitiTrends
10.2021 - 01.2024

Assistant Manager

Dollar General
04.2020 - 09.2021

Lead Sales Representative

Family Dollar
01.2015 - 04.2018

GED -

Baton Rouge Community College

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Nisha Franklin