Nisha McDonald
Business Accounts Manager
Kenner,LA
Summary
Dynamic Small Business Account Manager at Verizon with a proven track record in strategic account development and relationship management. Expert in Salesforce CRM, I successfully enhanced client satisfaction through tailored solutions and effective contract negotiation, driving significant improvements in account retention and sales growth. Passionate about delivering exceptional results and fostering strong client partnerships.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
20
20
years of professional experience
Work History
Small Business Account Manager
Verizon
09.2007 - Current
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Presented technical presentations to clients to explain product features and benefits.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Helped team implement successful sales strategies for complex engineering projects.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Collaborated with cross-functional teams to deliver successful product implementations.
Food and Beverage Attendant
The W Hotel
08.2005 - 09.2008
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Served meals to customers according to established guidelines.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor of Science - Culinary Arts , Food And Beverage
Le Cordon BLEU
Orlando, FLSkills
- Account retention
- Salesforce CRM
- Relationship management
- Contract negotiation
- Strategic account development
- Budget management
- Problem-solving abilities
- Time management
- Client onboarding
- Product and service sales
- Upselling techniques
Timeline
Small Business Account Manager
Verizon
09.2007 - Current
Food and Beverage Attendant
The W Hotel
08.2005 - 09.2008
Bachelor of Science - Culinary Arts , Food And Beverage
Le Cordon BLEU